Agenda - 12-11-2012-13 (3) - Laserfiche WebLink

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�I'a t��@ C 0 U n�J1 L I b f a I']I Information Item 137 W. Margaret Lane. Hillsborough, NC 27278 MEMORANDUM To: Frank W. Cli�ton, County Manager l�rom; Lucinda Mu�ger, Library Director Date: 12/1�112 Subject: Update - Outside Book �rop at Orange County Main Library On �ecember 5, 2d11, the Board of County Commiss�oners(BOCC) was presented with three options in order to address a resident's �equest for a free-standin�, drive-by book drop at the Orange County Main Li6rary in Hillsborough. The BOCC selected opkion 3, which provided for a current space to be °Clearly marked and have staff monitor use of a "Baok Drop Only" parking spot iocated alang the library �arking next to existing Handicapper� Parking spaces." At the meefing, fhe Board requested that we pravide a 1 year update on the customer use and staff monitoring of the library book drop only spac�. !n February 2012, working with Asset Management, khe staff created a visible c�ange in the book drop only location, plac�ng new signage and clearly �narking the parking space witi� bot� yellow outlines and red cross lines as a limited parking lacation. This space is also painted with yellow ko clearly indicate "book drop only" parking. Initially, the change in this boak drop s�ace was public�zed through handouts to tne p�blic, as well as the clearly marked deiineation. Staff regularfy monikored this space and made announcements as necessary#ar cars to mo�e when they had exceeded the allotted time period of 5 minutes. Since February staff announcements have reduced from 5 per week in earEy 2012, to one per month in December 2012. In addit[on, staff has noted that fhis space does indeed stay free and clear for use at least 95% of the time when all ofher parking is full along the building. In addition, since implementi�g the new parking spot for book drop use only, circ�lation of materials at the Orange Caunty Main Li�rary has increased fram 29,5361per month #0 35, 3751�er month, an increase of 19% or an additional 5,839 per month in circulatian. Because the current practice involves a limited amount of staff time, allowing them to effectively focus on the increase in daily activity and quality customer service. In addition, the Library initiated a partnership in April 2012 with the Department of Aging expanding their current Aging Transitions program referretf to as `Friend to Friend'. This pa�tnership expanded their services to pra�ide library ser�ices to c�ualified members of this program. The 'Friend' v+rauld pravide pick-up and delivery of items by volunteers to the library for those seniors unable to easily visit the library. At fhis time, there have not been any participants registered for this pragram; however, all volunte�rs ha�e been trained or� our services. Please Eet me know if you need any additional information.