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14 <br /> Page 2 of 3 Susie Enoch <br /> A"'Determined the extent of each individuala€T""s mental health or crisis situations as <br /> well as the appropriate measures to be taken in each case. <br /> A"'Upheld agency goals to meet the educational, vocational, residential, mental health <br /> treatment, financial, social and other non-treatment needs of the recipient. <br /> A"'Managed the arrangement, and linkage or integration of multiple services as needed <br /> as it related to programs and other outside agencies. <br /> A"'Assessed and reassessed recipienta€T""s needs for case management services; <br /> informed the recipient about benefits, community resources, and services. <br /> Duke University Medical Center (Pastoral Services), Durham, NC [May 2010 a€" May <br /> 2011] <br /> Chaplain Resident <br /> a"'Provided interfaith pastoral/spiritual care to patients, families, and staff in crisis <br /> situations. <br /> A"'Evaluated emotional, social, spiritual and religious factors to determine the capacity to <br /> cope with illness and death through completed spiritual assessments outlining problems, <br /> �oals and interventions. <br /> A"'Served as a liaison with community pastoral care services, clergy and faith <br /> communities. <br /> A"'Successfully educated patients, families, and staff, as well as participated in ethics <br /> consults. <br /> A"'Developed sacerdotal functions, religious rituals, and services upon personal request <br /> of patients or their family members according to their, beliefs, and religious orientations; <br /> personally or in conjunction with community spiritual leaders. <br /> Durham Technical Community College, Durham, NC [2004 a€" 2005] <br /> Continuing Education Instructor <br /> a"'Taught classes in basic money marketing skills, customer service, healthcare, and <br /> teaching careers for c.e.ua€T""s certification, and associate/bachelor level degrees. <br /> A"'Lead Job Fairs and provided classroom instruction in job assistance training [ in both <br /> group/individual] settings. Successfully educted clients in job preparation through <br /> counseling, mock interviews and resume critique. <br /> Bank of America (formerly NationsBank), Burlington, NC & Greensboro, NC [1998 a€" <br /> 2000] <br /> Assistant Branch Manager/ Consumer Banker <br /> a"'Played a key role in developing sales programs that helped meet company goals. <br /> A"'Maintained direct oversight of branch cash flow; resolved escalated issues and <br /> reported to management. <br /> A"'Conducted monthly and quarterly branch audits, including security system tests. <br /> A"'Open and closed the branch daily; supervised a staff of 12. <br /> Great American Knitting Mills (Gold Toe), Burlington, NC [1995 a€" 1998] <br /> Credit/Account Analyst <br /> a"'Worked with a team of three analyst/collectors. Ensured that staff inembers complied <br /> with FDCPA guidelines. <br />