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Once all proposals are received, Orange County and Mark III will narrow <br /> down the most competitive carriers/vendors based on, but not limited to, <br /> the following criteria: <br /> 1. Quality of Care provided to the employees and their dependents. <br /> 2. Sound financial status of the firm. <br /> 3. Outstanding service, including but not limited to, strong client service <br /> support, home office underwriting, contracts and legal service <br /> departments, claims processing, and related customer service. <br /> 4. Networks, which provide excellent access to hospitals and physicians <br /> in the locations where employees reside. Carriers/vendors will <br /> complete a Provider Access Report (Geo-Access Report) using the <br /> criteria designated which will provide complete coverage for your <br /> employees. <br /> S. Managed care expertise. <br /> 6. Competitive rates or fee structure. <br /> 7. Future stability of rates/fees. <br /> 8. Providing comprehensive experience reports to the client so that an <br /> evaluation can be made relative the plan performance. <br /> 9. Carrier flexibility when plan design changes are necessary to meet the <br /> needs of the employees and the employer. <br /> 10. Provides quality ongoing service and a service team that is dedicated <br /> to solving problems that arise during the plan year. <br /> 11. An ongoing employee education program to assist the employees' <br /> understanding of the plan's operation. <br /> 12. The flexibility to expand the network to cover new employees. <br /> Mark III will provide a comprehensive evaluation, giving a side-by-side <br /> comparison of each vendor's offer. <br /> Q finalists are given the opportunity to make presentations to Orange County. <br /> the staff the chance to ask questions and evaluate the carriers based <br /> on t responses. We have taken a long-term approach when creating a <br /> 2 <br />