2012-284 EMS - Physio Control Technical Service Suppport Agreement

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PHYSIO-CONTROL,INC. TECHNICAL SERVICE SUPPORT AGREEMENT TERMS AND CONDITIONS Customer's signature or purchase order referencing this Technical Service Support Agreement are required prior to Physio-Control's acceptance of this Agreement. This Agreement covers only the equipment listed on Schedule A("Covered Equipment"). These terms constitute the complete agreement between the parties and they shall govem over any other documents.These terms may not be revised in any manner without the prior written consent of Physio-Control. SERVICES.The services provided under this Agreement are set forth on Schedule A.Physio-Control strives to return service calls within two(2)hours,and strives to resolve service issues within twenty-four(24)hours.Following service,Physio-Control will provide Customer with a written report of actions taken or recommended and identification of any materials replaced or recommended for replacement. The following services are available: "Repair Only Service"means repairs,Battery Replacement Service,parts and labor necessary to restore Covered Equipment to original specifications,subject to Exclusions. "Inspection Only Service"means inspections of Covered Equipment to verify proper device calibration,mechanical operations and output measurements,electrical safety check in accordance with National Fire Protection Association(NFPA)guidelines and labor,subject to Exclusions. "Repair and Inspect Service"means repairs,Battery Replacement Service,parts and labor necessary to restore Covered Equipment to original specifications,and inspections to verify proper device calibration,mechanical operations and output measurements,electrical safety check in accordance with NFPA guidelines and Updates(as set forth below),subject to Exclusions. "Battery Replacement Service"means replacement of batteries on a one-for-one,like-for-like basis,up to the number of batteries and/or devices listed in Schedule A. Only batteries manufactured or distributed by Physio-Control are eligible for replacement. Battery replacement is available upon Customer notification to Physio-Control of the occurrence of (i) Battery failure as determined by Customer's performance testing and evaluation in accordance with the applicable Operating Instructions;or (ii) The end of the useful life of the battery as set forth in the applicable Operating Instructions At the discretion of Physio-Control,battery replacement shall be effected by shipment to Customer and replacement by Customer,or by on-site delivery and replacement by a Physio-Control Service Technician. Upon Customer's receipt of a replacement battery,the battery being replaced shall become the property of Physio-Control,and Customer must return the battery being replaced to Physio-Control for proper disposal.In the event that Physio-Control does not receive the battery, Customer will be charged at the then-current rate for the replacement battery. "On-Site Service"means that a Physio-Control factory-trained technician will provide service at Customer's location- Services will be performed between 8:00am and 5:00pm local time,Monday through Friday,excluding holidays. Customer is to ensure Covered Equipment is available for service at scheduled times. Some service may not be completed On-Site. Physio-Control will cover travel and/or round-trip freight for Covered Equipment that must be sent to our designated service facility for repair. "24-hour On-Site Service"means that a Physio-Control factory-trained technician will provide service at Customer's location at any time,except on the holidays listed above. Customer is to ensure Covered Equipment is available for service at scheduled times. Some service may not be completed On-Site. Physio-Control will cover travel and/or round-trip freight for Covered Equipment that must be sent to our designated service facility for repair. "Ship-in Service"means that service will be performed at Physio-Control's designated service facility. Physio-Control will cover round-trip freight for Covered Equipment that is sent to our designated service facility for repair. If Covered Equipment is not available as scheduled or Customer requests services or goods not covered by this Agreement or outside of designated service frequency or hours,Physio-Control will charge Customer at Physio-Contrors standard labor rates less 10% (including overtime,if appropriate)and applicable travel costs. Parts required for such repairs will be made available at 15%off the then-current list price. EXCLUSIONS.Unless otherwise specified,this Agreement does not include: • supply or repair of accessories or disposables • repair of damage caused by misuse,abuse,abnormal operating conditions,use of batteries or other products not distributed by Physio-Control,operator errors,or acts of God • case changes • repair or replacement of items not originally distributed or installed by Physio-Control • Upgrades and installation of Upgrades • battery maintenance,performance testing,evaluation,removal and recycling Reference Number: A60-3079 Renewal Printed:5/29/2012 Page 2 of 10