Orange County NC Website
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3 <br /> Contents <br /> EXECUTIVESUMMARY.......................................................................................................................2 <br /> KeyFindings..........................................................................................................................................................2 <br /> SECTION 1: STRATEGIC CONTEXT.......................................................................................................4 <br /> GovernmentTrends: ..........................................................................................................................4 <br /> Overall Goals and Philosophy for Orange County................................................................................................4 <br /> Major Government Trends...................................................................................................................................4 <br /> MajorTechnology Trends ....................................................................................................................................6 <br /> SECTION 2:MAJOR ORANGE COUNTY IT ACCOMPLISHMENTS.............................................................8 <br /> Citizen Relationship Management Services.........................................................................................................8 <br /> Orange County Operational Services.................................................................................................................10 <br /> SECTION 3: SERVICEALIGNED IT INVESTMENT STRATEGY.................................................................12 <br /> TheVision...........................................................................................................................................................12 <br /> Role and Responsibilities of IT Department.......................................................................................................13 <br /> Operational Excellence Foundation...................................................................................................................14 <br /> SECTION 4: STRATEGIC ENTERPRISE TECHNOLOGY INVESTMENTS.....................................................16 <br /> Overview ............................................................................................................................................................16 <br /> Commissioners' Strategic Goals.........................................................................................................................17 <br /> COMMISSIONERS'OBJECTIVES and CITIZEN ENGAGEMENT/RELATIONSHIP MANAGEMENT...............19 <br /> Strategic Focus Area: Customer Service; Information Accessibility..............................................................19 <br /> Priority One Initiatives focused by Commissioners' Objectives:........................................................................19 <br /> Priority Two Initiatives focused by Commissioners' Objectives: .......................................................................21 <br /> ProjectDescriptions...........................................................................................................................................22 <br /> COMMISSIONERS'OBJECTIVES and INTERNAL COUNTY OPERATIONS................................................26 <br /> Strategic Focus Area: Efficiency Improvements & Cost Savings; Risk and Liability Management................26 <br /> Priority One Initiatives focused by Commissioners' Objectives:........................................................................26 <br /> Priority Two Initiatives focused by Commissioners' Objectives: .......................................................................28 <br /> Priority Three Initiatives focused by Commissioners' Objectives:.....................................................................29 <br /> ProjectDescriptions...........................................................................................................................................30 <br /> Conclusion.......................................................................................................................................40 <br /> 1 <br />