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30 <br /> Priority Two In <br /> Ensure a Promote an Stimulate Invest in Create, Ensure a <br /> community interactive planning and quality preserve,and high <br /> network of basic & economic County protect quality of <br /> human services transparent development facilities,a sustainable life and <br /> and system of efforts, diverse natural lifelong <br /> infrastructure governance maintain work force, environment learning <br /> balanced local and <br /> economy technology <br /> Required Use of Technology: <br /> require departmental staff to <br /> utilize new technology in order <br /> to gain efficiencies in County _ v <br /> operations <br /> Business Relationship <br /> Managers: as staff are hired, <br /> develop business relationship <br /> manager roles to facilitate IT <br /> service delivery <br /> ITIL: invest in IT management <br /> strategy(ITIL)to ensure that <br /> customer service is consistent <br /> and paramount,while <br /> accurately capturing all <br /> requests <br /> Service Level Agreements <br /> (SLAs): implement SLAB with <br /> departments to establish <br /> realistic expectations for <br /> service,given IT staffing and <br /> time constraints <br /> Project Justification <br /> Methodology: develop project <br /> justification methodology to be <br /> utilized by IT Governance <br /> Council to set guidelines for <br /> project requests and to assist <br /> with prioritization of projects <br /> Performance Metrics: <br /> implement additional IT <br /> performance metrics to <br /> continually monitor IT inputs, <br /> outputs,and outcomes <br /> 28 <br />