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18 <br /> SECTION 4: STRATEGIC ENTERPRISE TECHNOLOGY INVESTMENTS <br /> Overview <br /> The following pages will outline how the recommended IT projects and initiatives', as defined by the <br /> Orange County Board of County Commissioners, the Orange County departments, and the research <br /> team from UNC, fit into the Commissioners' objectives, as well as the IT Department's operational <br /> excellence objectives. Additionally, the projects will be prioritized based on mission criticality, overall <br /> impact, and level of interest expressed by key stakeholders. As the strategic IT plan lays out <br /> prioritized projects in the remainder of Section 4, it is imperative that the following framework is <br /> applied and followed in the order prescribed. <br /> As information technology investments increase across Orange County, there is a marked need to <br /> increase the level of staffing, funding and support for these value-add services. The most critical <br /> components to ensuring the success of the projects in the coming pages are related to the base level <br /> IT investment noted in the schematic below: <br /> A& <br /> Innovation <br /> Business Support <br /> AM <br /> IT Processes <br /> MML <br /> IT Utility <br /> The IT Utility function is the base of support for all technological impacts, including efficiency and <br /> effectiveness gains, as well as innovation and enhanced service delivery. In order to engender success <br /> for current and future IT investments, the County must increase the current staffing level of the IT <br /> department. It is impossible to overstate the importance of increasing the current staffing level prior <br /> to engaging in the majority of the recommended, high-impact projects that will enable the County to <br /> be a leader in citizen service and effective and efficient government. Without increasing IT staff, the <br /> bulk of the projects contained in the following pages should not be undertaken, as they will <br /> increase risks for Orange County in economic, legal, and political arenas. <br /> 1 All requested projects from the various interviews with Orange County Commissioners and County staff are available in <br /> Appendix A. <br /> 16 <br />