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16 <br /> Operational Excellence Foundation <br /> As service-aligned IT evolves in Orange County, the County IT Department will operate from a <br /> foundation of operational excellence, as outlined in the following table. These criteria are currently <br /> part of the IT department's objectives and are simply noted to offer guidance and reference to the <br /> service-aligned IT model. <br /> Provide •n Decision Support <br /> Customer of • •• <br /> ✓ Insure stable and ✓ Set technology ✓ Ensure software ✓ Ensure users ✓ Assist County <br /> productive direction and purchases and are properly departments in <br /> technology standards development are trained on assessing <br /> environment that based on consistent with essential software <br /> supports service aligned existing technologies purchases <br /> departments in investment technology <br /> the performance methodology standards <br /> of their missions <br /> ✓ Respond to ✓ Staff the ✓ Ensure support for ✓ Provide ✓ Evaluate buy <br /> requests for County IT enterprise tutorials for vs. build <br /> service within Governance solutions self-paced software <br /> specified Committee learning solutions <br /> timeframe <br /> ✓ Provide ✓ Develop a ✓ Determine ✓ Make e- ✓ Ensure <br /> deliverables vision for interface learning contractual <br /> within promised technology in requirements to opportunities standards of <br /> timeframes the County existing systems available support <br /> ✓ Defining clear ✓ Facilitate ✓ Identify emerging ✓ Provide ✓ Assist <br /> scope of organizational technologies documentation departments in <br /> expectations process which will meet for key management <br /> with end users improvements the organization's processes and service <br /> needs delivery <br /> ✓ Assist end users <br /> in identifying <br /> needs and <br /> understanding <br /> requirements <br /> 14 <br />