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12 <br /> Orange County Operational Services <br /> Strong Password and Laptop Encryption Efforts <br /> Strong password security and laptop encryption projects were implemented to ensure protection of <br /> County data. <br /> Training Room <br /> Orange County IT has outfitted and continues to support a dedicated training facility for technology <br /> based staff training. The ongoing configuration of the training room to meet the specific needs of <br /> each training program, and the support necessary to ensure its smooth operation is an additional <br /> service, added in 2010. <br /> Mobile Email Support <br /> With increasing availability of email on personal mobile devices, IT provides support services assist <br /> staff in configuring their devices to leverage County email. <br /> Document Management System for DSS <br /> IT collaborated with DSS to implement a new document management system for DSS case <br /> management. <br /> Phone System Implementation and Support <br /> OCIT assumed responsibility for telephony services for the County with the installation and ongoing <br /> support of 694 phones and attendant back office equipment (this transition occurred without <br /> movement of existing telephone support staff from the Purchasing Department). <br /> Move Support <br /> Over the past three years, IT has coordinated the technology moves (including network, desktop and <br /> laptop technologies) for approximately 460 employees. <br /> Additional Server Support <br /> In order to support new technologies and ensure existing servers are reliable and up-to-date, <br /> Information Technologies purchased and implemented 38 new servers since 2006, while retiring only <br /> 16, a net gain of 22 servers. <br /> Increased Laptop Support <br /> Since 2006, IT has deployed 336 new laptops, while retiring only 84 Laptops, with a net gain of 252 <br /> laptops managed by the IT Department. <br /> Increased Desktop Support <br /> Since 2006, IT has deployed 508 new desktops, while retiring 445, with a net gain of 63 desktops. <br /> Audio/Video Support <br /> IT provides support for Audio Video equipment used in meeting rooms across the County. <br /> 10 <br />