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A PatagoniaHealth <br /> http://www.patagoniahealth.com <br /> iii. Any outage or slowdown or any kind of feed failure or feed delay caused by maintenance. <br /> Such outages require prior written (or email) notification at least 24 hours before the <br /> planned outage. The notification will describe work to be done, scheduled date and time for <br /> maintenance to be performed and expected length of outage or slowdown. Should the <br /> outage exceed the scheduled outage in the notification by more than 15%, any Downtime <br /> in excess of this 15%will counted towards Unplanned Downtime for the calendar month. <br /> Patagonia Health will perform such maintenance to minimize the impact to the customers. <br /> 3. Contacting Patagonia Health Support <br /> Use one of these methods <br /> 1. Feedback button in the EMR. Click on the Feedback (left hand side of all screens) in the EMR. <br /> Submit an issue with your email address. Use this 24x7. <br /> 2. Email to support(-a)-patagoniahealth.com. Use this 24x7. <br /> 3. Patagonia Health support line 919-238 4780. Monday— Friday 8:00am —6:00pm ET. <br /> 4. Customer Responsibility <br /> Customer is responsible for providing users with the appropriate hardware and software, access to <br /> Internet and other devices as required. Any violations in policies (such as non-sharing passwords) will <br /> have to be dealt with by the department. <br /> Requirements: <br /> 1. Internet connection <br /> a. Broadband access for all users <br /> b. Sample measure, run hftp://www.pingtest.net/ <br /> from a few of the workstations during peak and off-peak hours. Results of 60ms or better <br /> and 0% packet loss is expected <br /> 2. Desktops, laptops: <br /> a. Modern hardware (dual-core CPU or better) with 2GB+ RAM. The browser should have <br /> sufficient CPU cycles and should not be starved. <br /> b. Preferably users are not sharing hardware at the same time <br /> c. Users should not be running other network intensive applications like Pandora <br /> 3. Software: <br /> a. Windows OS. XP or Windows 7 preferred. <br /> b. Mozilla Firefox (latest version) to access the EMR <br /> c. PDF Viewer (e.g. Adobe) to view scanned PDF documents <br /> d. Microsoft Silverlight—only for staff who upload documents <br /> 4. Training: <br /> a. New users to the department must be trained by others and should be required to view <br /> on-boarding video training in the EMR <br /> b. Users are expected to have basic understanding of computers <br /> c. Users are trained on HIPAA guidelines <br /> Trade Secret—Confidential and Proprietary information—Do Not Disclose Except for the Purpose of Evaluating this Proposal <br />