2001 NS Aging - Chore Services for the Elderly

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6 i 7. To provide consistent personnel over the service period stipulated by the Department. 8. To provide the Department with weekly work sheets/bill, signed by the client or responsible party and the housecleaner which clearly indicate the tasks performed, the date of service,the client's comments on satisfaction,and the cost of service to the Department. Without these completed worksheets/bills, housecleaning services will not be paid. 9. To meet with a Department representative and the client if the client is not satisfied with services. 10. This meeting shall take place at no cost to the Department. 11. To provide upon request a written analysis of services provided since the beginning of the fiscal explanations for any discrepancies between services requested and provided. 12. To make every effort to promptly communicate by phone to the Department at 968-2087 any changes,interruptions, or problems with clients' services. 13. To make every effort to help clients understand the relationship between the Vendor and the Department in providing in-home cleaning services to them. 14. To inform clients at least the afternoon before services are expected if there is to be any change in the time of their service. 15. To keep confidential any information about a client which is shared by the Department or the client. Such information shall be shared only among other Department and Vendor staff who need to know in order to coordinate,manage,or deliver services to the client. 16. To provide to each client or responsible party a copy of their agreed upon essential housecleaning tasks,written notice of their next appointment date and time,and a phone number where the Vendor can be contacted. 17. To be available to meet with the Department staff,at their request, to discuss service provision. The Vendor agrees to indemnify and save harmless Orange County and the Department,their agents and employees from and against any and all loss, cost,damages,expense and liability caused by the failure of the Vendor to fully perform its obligations under this agreement and in accordance with its terms; or by an accident or other occurrence causing bodily injury, including death, sickness,products or services rendered under this agreement.The County will indemnify the Vendor to the extent permitted by law and to the extent of insurance policies owned by the County, for losses,costs,damages,expenses and liability caused by the negligent acts or omissions of the County in performance of obligations under this agreement. The Department will reimburse X:XXXX at the rates below: Level I One bedroom/one bath $25.00 Level II Two bedrooms/one bath $30.00 Level III One or two bedrooms/two baths $35.00 The agreed upon rates include the Vendor's mileage costs. The Department will make every effort to group clients according to geographic region.This agreement may be extended for an additional period if mutually agreed to by both parties.The Department may immediately suspend this Agreement for violations by the Vendor of the rules or regulations agreed to herein. 6