2001 NS Health - Contract Renewal with Total Billing, Inc. for Animal Tax Mailing

Browse Search

3 each bill and/or notice when requested. Bills and/or notices will be printed on card stock and perforated. Minor changes to the format of bills and/or notices will be made by TBI when requested by OCHD at no additional charge. 3. Handling. TBI shall have the ability to print and handle all bills and/or notices for OCHD. TBI will perforate bills and/or notices; meter the card stock with the appropriate postage; sort,bundle, tray and deliver to the main branch office of the U.S. Postal Service in Fayetteville, North Carolina, all bills and/or notices in a timely manner. 4. Time. Within one or two business days of the receipt by TBI of collection information from OCHD, TBI will perform the necessary computer processing, printing and handling services described in this agreement and deliver the bills and/or notices to the U.S. Post Office, main branch office, Fayetteville, North Carolina. TBI expressly recognized that time is of the essence. TBI will take the necessary steps to insure that OCHD's bills and/or notices, which requires bills and/or notices to go out on a daily basis will not be interrupted. TBI shall maintain a relationship with other reliable bill and/or notice processing and mailing services to insure that no significant interruption of service occurs should TBI encounter obstacles preventing it from performing the services set forth herein at its location in Fayetteville, North Carolina. Such back up service shall be at not additional cost to OCHD but TBI shall notify OCHD immediately if it becomes necessary to use a backup service and provide OCHD with the details of the same. TBI will obtain confidentially agreements from such services, which are as inclusive as the confidentiality provisions agreed to by TBI, prior to TBI providing the back up services with any information from OCHD. 5. Postal. TBI will maintain at its expense the necessary postal equipment to affix postage to each of OCHD's bills and/or notices. TBI will provide OCHD with an accounting of postage charges on a monthly basis. TBI also will maintain the necessary software to receive the largest postage discounts for which OCHD may qualify and shall maintain up-to-date knowledge as to all U.S. mail regulations for bulk mailings. TBI shall utilize bar coding and arrange/sort the mail to quality for the lowest postage charge consistent with USPS's standards. TBI shall maintain the necessary documentation and equipment to be able to track mail through the postal system. Further, TBI shall update zip codes for OCHD's customers with every bill and/or notice cycle. TBI shall provide OCHD with a monthly manifest which shows details of the total bills and/or notices printed, mailed and dollars billed to OCHD for postage and services. TBI shall also make periodic recommendations for improving mail deliverability, postage savings, and reducing mail cost.