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R <br /> 2 <br /> 1 <br /> BILLING AND/OR NOTICE SERVICES AGREEMENT <br /> BETWEEN <br /> TOTAL BILLING,INC <br /> AND <br /> THE COUNTY OF ORANGE <br /> ORANGE COUNTY HEALTH DEPARTMENT <br /> THIS AGREEMENT is made effective the 15th day of September 2001 by and between <br /> Total Billing, Inc, a North Carolina Corporation, with its primary offices at 3637 Sycamore <br /> Dairy Road, Fayetteville,North Carolina 28303 (hereinafter"TBI") and the County of Orange, a <br /> unit of local government, for its Health Department(hereinafter"OCHD"). <br /> TBI has represented to OCHD that it can offer it's services to OCHD in the processing, <br /> printing, labeling,metering, sorting, and handling of bills and/or invoices on a daily basis; and <br /> OCHD is willing to provide TBI an opportunity to perform such billing and/or notice <br /> services for OCHD according to the following terms: <br /> I. DUTIES OF TBI <br /> OCHD will provide TBI with customer collection information including but not limited to <br /> collection data for each customer and their current addresses by providing a %2", 9 track mag <br /> tape, a 3 %2" or 5 '/a" diskette or compressed data transfer by modem. Upon receipt of such <br /> customer collection information, TBI shall be responsible for and agrees to furnish all labor, <br /> materials, equipment, quality control procedures and supervision required for the completion in a <br /> good and workman-like manner,the services set forth below: <br /> 1. Computer Processing. TBI shall process the collection information received <br /> from OCHD through a Coding Accuracy Support System (CASS) to certify the <br /> list and code each record with carrier-route, zip plus four, DPBC. TBI will <br /> standardize records and correct addresses, remove punctuation, and enhance lists <br /> where reasonably possible. It will also search and replace strings of information <br /> from field to field. Further, TBI will search and removed from records <br /> mathematical functions, such as greater than, less than, equal to and not equal to. <br /> TBI will search for individual records requested by OCHD. A list of all <br /> corrections shall be sent to OCHD. TBI shall also maintain the necessary <br /> computer equipment to modem data or load the mag tape/diskette provided by <br /> OCHD. TBI shall make all necessary software changes for computer processing <br /> and printing at no additional cost to OCHD. <br /> 2. Printing. TBI shall print bills and/or notices using the forms attached hereto as <br /> Exhibit A. TBI shall print all bills and/or notices on a high quality laser printer <br /> using "OCR" fonts for OCHD remittance processor, postal fonts with bar codes <br /> for addresses and "UPC" fonts for bar codes for work with WDR reader. TBI <br /> shall also maintain the ability to print variable messages on the bills and/or <br /> notices when such messages are provided by OCHD and to change messages on <br />