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Agenda - 08-30-2012 - 2
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Agenda - 08-30-2012 - 2
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BOCC
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8/30/2012
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Work Session
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Agenda
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2
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Minutes 08-30-2012
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ComprehensiveAssessmentofEmergencyMedicalServices <br />79 <br />DRAFTREPORTand911/CommunicationsCenterOperationsStudy <br />DeterminationofCommunicationsCenterStaffRequirements <br />First,theobvious;whattheabovecalculationsillustrateisthatfour(4)ShiftSupervisors,four(4)Lead <br />Telecommunicators/AssistantShiftSupervisors,andfour(4)CommunicationsTrainingOfficerscannot <br />covertheirrespectivepositions24/7/365withoutsomeorallofthemworking alot ofovertimeor, <br />nofthetwo;i.e.ittakes5.10bodiestocoverone24/7/365 <br />workingshortstaffed,oracombinatio <br />position,therearecurrentlyfour(4)assignedtoeachposition. <br />Subsequently,inthisinstancestaffingrequirementswillbecalculatedtwoways: <br />Thefirstmethodwillincludeacalculationoftherequirementsonthebasisofthestaffingconfiguration <br />currently inplace.Notethat{zplac;|isemphasizedhereinthatthebasisforthenumberofpositions <br />andinturnthenumberofpersonnelfillingthosepositionsisessentially,basedon{wz·©ä|versusthe <br />calculationofneedsbasedoncalldataorworkload. <br />Thesecondmethod,whichwillutilizetheReliefFactorcalculationsidentifiedinthefirstmethod,will <br />calculatetheCommunicationsCenterstaffingrequirementsbasedonanindustryacceptedformula <br />matrixthatisbasedonthe/Ò·äxpeakcallvolumeandcalldurationdataidentifiedduringthisstudy. <br />InPlacePositionRequirements <br />OncethecurrentTelecommunicatortraineeshavecompletedtheirtrainingtheCommunicationsCenter <br />willbeabletoprovideanadditionalTelecommunicatortoeachexistingshift;bringingthetotalpositions <br />assignedpershifttosix(6). <br />WithexistingStaffingConfiguration,atsix(6)positionspershift,theminimumnumberofpersonnel <br />rs/day,365days/yearwouldbe: <br />requiredtocovereachposition24hou <br />#PositionsRelief#Required <br />PositionTitle <br />PerShiftFactorperPosition <br />ShiftSupervisor 15.10 5.10 <br />LeadTelecommunicator 15.10 5.10 <br />CommunicationsTrainingOfficer 15.10 5.10 <br />Telecommunicator 35.10 15.30 <br />6 30.60 <br />Whilethisnumber(30.6)correspondsverycloselytothenumberofemployeescurrentlyallocatedto <br />theCommunicationsCenter(30),notincludingtheOperationsManager,therearestillfive(5)vacant <br />positionsincluding,mostcritically,anAssistantShiftSupervisorandaShiftCommunicationsTraining <br />Officer.Also,thisstaffrequirementisbasedonthenumberofpositions{z¦ -;|versusthenumber <br />calculatedas{;;7;7|u <br />DeterminationofPositionsNeeded <br />ThemethodologyusedtodeterminethelevelofstaffingrequiredforaprimaryPSAPsuchasOrange <br />/Ò·äxwasoneinitiallydevelopedbytheU.S.DepartmentofJustice,andsinceutilizedbyagencies <br />andorganizationssuchasFEMA,theNationalEmergencyNumberAssociation(NENA),andtheAssoc <br />77 <br />SolutionsforLocalGovernment,Inc. <br /> <br />
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