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ComprehensiveAssessmentofEmergencyMedicalServices <br />77 <br />DRAFTREPORTand911/CommunicationsCenterOperationsStudy <br />InNorthCarolinaownersofcellularandlandlinetelephonesareassessedamonthly{ <br /> <br />ServiceC;;|u <br />ThesefundsarecollectedbytheStateand/redistributedtothe128certifiedt{!tx­(Communicationss <br />Centers)intheStateforveryspecificallydesignatedpurposes;i.e.typicallytechnicalorphonesystem <br />eCommunicationsCenter.TheamountsreceivedbyOrangeCountyas <br />equipmentorupgrades withinth <br />identifiedinthepublishedannualbudgetsummaryforFY200809through201112areidentifiedhere. <br />Figure49 <br />AnnualBudget&SurchargeRevenueSummary <br />Surcharge <br />FiscalAnnualCollections(Revenue) <br />YearBudgetRevenueas%ofBudget <br />FY0809$1,940,423 34.0% <br />$ 659,799 <br />FY0910$1,898,823 34.7% <br />$ 658,184 <br />FY1011$1,714,018 38.3% <br />$ 657,050 <br />FY1112$1,778,092 28.5% <br />$ 506,348 <br />4.4ISSUESOFCONCERN <br />ThissectiondiscussesthesignificantCommunicationsCenterissuesofconcernidentifiedduringthe <br />analysesofthevariousdatacollected,thevisualstudyofconditionsfoundtoexist,andnumerous <br />conversationsandformalinterviewsconductedoverthecourseofthestudy. <br />Thedeterminationofwhetherornotan{z­­Ò;|wasidentifiedassuchwasbasedontheassessmentof <br />currentoperationsandperformanceindiscussedinSubsections4.2and4.3 <br />TheissuesidentifiedasbeingofsignificantconcernwithregardstoEMSinvolvedthefollowingtopics; <br />Staffing <br />Data <br />Operations <br />Issue:Staffing <br />Manager <br />Thecurrentstaffingconfigurationofthe <br />CommunicationsCenterconsistsof <br />SHIFT #1SHIFT #2SHIFT #3SHIFT #4 <br />theOperationsManagerandfour(4) <br />Shift ShiftShiftShift <br />shiftsoffive(5)positionseach;the <br />SupervisorSupervisorSupervisorSupervisor <br />(Lieutenant)(Lieutenant)(Lieutenant)(Lieutenant) <br />th <br />5position(Telecommunicator)asof <br />thiswritingisandhasbeenin <br />trainingforseveralweeks. <br />LeadLeadLeadLead <br />TelecommunicatorTelecommunicatorTelecommunicatorTelecommunicator <br />Obviously,withtheexceptionof <br />(Sergeant)(Sergeant)(Sergeant)(Sergeant) <br />theOperationsManager,each <br />positioncurrentlyisexpectedtobe <br />CommunicationsCommunicationsCommunicationsCommunications <br />occupied24hoursperday,365days <br />Training OfficerTraining OfficerTraining OfficerTraining Officer <br />peryearbyappropriatelycertified <br />personnel. <br />TelecommunicatorTelecommunicatorTelecommunicatorTelecommunicator <br />ReliefFactor <br />SincetheCommunicationsCenter <br />requirescontinuouscoverageof <br />TelecommunicatorTelecommunicatorTelecommunicatorTelecommunicator <br />75 <br />SolutionsforLocalGovernment,Inc. <br /> <br />