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Agenda - 08-30-2012 - 2
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Agenda - 08-30-2012 - 2
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1/14/2016 12:31:46 PM
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BOCC
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8/30/2012
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Work Session
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Agenda
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2
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Minutes 08-30-2012
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\Board of County Commissioners\Minutes - Approved\2010's\2012
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ComprehensiveAssessmentofEmergencyMedicalServices <br />74 <br />DRAFTREPORTand911/CommunicationsCenterOperationsStudy <br />TheNationalFireProtection!-z ·zx(NFPA)Standard1221,Section7.4.1states;{bz;·äfive <br />percentofalarms(911calls)receivedonemergencylinesshallbeansweredwithin15seconds,and99 <br />percentofalarmsshallbeansweredwithin40;-7|.Further,NFPAStandard1221,Section7.4.2 <br />tedwithin60 <br />states;{bz;·äfivepercentofemergencycallprocessinganddispatchingshallbecomple <br />seconds,and99percentofcallprocessinganddispatchingshallbecompletedwithin90;-7|u <br />Baseduponthetimestandardssuggested,andwithreferencetothetimeintervalsidentifiedintheCall <br />Processdiagram,themostimportantperformancecriteriaweredeterminedtobe{Ez©·ringto Þ;©| <br />(timeintervalw xr{ Þ;©to7z¦ ·-w|(timeintervalw,xandthetotalCommunicationsCenter <br />{©;¦;·z;|whichwasthecombinationoftimeintervalw xplustimeintervalw,xuTheresultsof <br />theseanalysesareincludedinthetablesthatfollow. <br />TheCommunications/;·;©xtelephonevendorallowsaccesstotheactivedatabasewhichrecordsand <br />storesallincomingcalltimes,firstringtoanswer,andcallduration. <br />Thefirstreportgenerated,{/ Countperw m;|ridentifiedtherangeinsecondsfromfirstringtocall <br />answerforallincoming911calls.Figure45identifiesthenumberof911callsreceivedpermonth <br />during2011andtherangeoftimeinsecondsittooktoanswerthosecalls.Subsequently,94.8%ofall <br />incomingcallswereansweredwithin7secondsand99.5%ofallcallswereansweredwithin14seconds <br />notonlycompatiblebutwellwithinthereferencedNFPAstandards. <br />Figure45 <br />FirstRingtoAnswerTimes/Annual911Calls(2011) <br />ThesamedatabasewasabletoprovideindividualmonthlyaverageCallAnswertoCallTermination <br />timesforallincoming911calls. <br />Figure46 <br />AverageCallAnswertoCallTermination/Month&Year20092011 <br />YearJanFebMarAprMayJunJulAugSepOctNovDecAnn.Avg. <br />2009 0:01:430:01:440:01:440:01:480:01:440:01:440:01:400:01:390:01:420 0:01:43 <br />2010 0:01:400:01:440:01:420:01:430:01:420:01:410:01:460:01:420:01:420 0:01:44 <br />2011 0:01:490:01:410:01:410:01:380:01:330:01:380:01:370:01:350:01:370 0:01:38 <br />72 <br />SolutionsforLocalGovernment,Inc. <br /> <br />
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