Agenda - 08-30-2012 - 2 - Laserfiche WebLink

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J 1 Comprehensive Assessment of Emergency Medical Services 69 DRAFT REPORT and 911/Communications Center Operations Study Fire Departments Caldwell Fire Department Eno Fire Department Carrboro Fire Department Hillsborough/Orange Rural Fire Department Chapel Hill Fire Department Mebane Fire Department City of Carrboro Fire Department New Hope Fire Department Cedar Grove Fire Department North Chatham Fire Department City of Chapel Hill Fire Department Orange Grove Fire Department Efland Fire Department White Cross Fire Department "Other"agencies that are listed to receive after-hour call-outs: NC Department of Transportation Orange County Public Works Animal Control Orange County Probation/Parole Utility Companies OCDSS/Child &Adult Services Distribution of Calls by Agency/Service Type Collecting, organizing, and assessing incoming call data received at the Communications Center becomes very important to not only the Communications Center but also to the various responding agencies and, ultimately the entities that are responsible for funding both the Communications Center as well as the various emergency services and public safety response agencies. For example, for responding fire, rescue, medical, and law enforcement agencies keeping track of where the calls came from and being able to plot or track the "patterns" of those high (and low) call areas can aid agency managers significantly when planning for the deployment of personnel and equipment throughout their respective jurisdictions and throughout the County generally. The total calls per year, by agency type; i.e. Law Enforcement, EMS, Fire and Other; were collected for the calendar years 2009- 2011 and averaged. The chart that follows illustrates the average annual distribution of these calls for the referenced 3-year period. The breakdown of these calls is clear from the illustration. Figure 41 The actual percentages by agency type are as follows: call Distribution by agency Law Enforcement 87.3% EMS 8.4% Fire 4.2 Other .14% LAW ENFORCEMENT Distribution of Calls by Hour of Day When considering staffing requirements and the L FIRE EMS 41� assignment of personnel, it is the call data itself and the processing of that data that becomes important. orr,en In this case, the distribution of incoming calls by "Hour of Day" is quite significant. The tracking of incoming calls by hour of day per year becomes critical when anticipating staff assignments ultimately not only to make sure that all emergency calls for assistance get answered, but that they also get answered quickly. Figure 42 illustrates the total calls received by hour of day for the calendar years 2009-2011. Solutions for Local Government,Inc. 67