Agenda - 08-30-2012 - 2 - Laserfiche WebLink

Browse Search

Comprehensive Assessment of Emergency Medical Services 68 DRAFT REPORT and 911/Communications Center Operations Study • Request for information;directions, phone numbers, names, etc. • Requests for assistance at a crime or accident scene • Duplicate calls • Nefarious or misplaced calls • Incoming admin calls: • Alarms; i.e.fire, burglar, medical lifelines, etc. • Operator transferred calls (they can't connect calls to 911-only to a ten digit number.) • Non-emergency calls which a citizen did not want to report on a 911 line. The following table identifies the total 911/emergency and administrative calls received for each of the years 2009-2011. Figure 40 Total Calls Received by Type 2009-2011 300,000. ----------------------------r------------,-------------r------------i------------- I 258;222 261y049 245;582 250,044 ------------ 7777---------I------------'------------ --- ----------' 200,000 - --- i- - - -- -� --- - -- ------ ----------- i�o;280 177,83---------; 158,782 150,000 -------------- ------------- ------------- ;-------------j 100,000 $8,471 88 066 86 1300 ------------------------ �, - --------- -- --- - -�-- ----------I I 50,000' ------------- -- - - ---L -- --_--- - -- - - L- - - - -- - -- 1 1 1 I 1 2009 2010 2011 1911 Calls Admin.Calls —t—Total-AII Calls For the 3-year period the average annual 911 calls received was 88,186 and the average annual administrative calls received was 167,933; 34%and 66% respectively. Agencies Dispatched The agencies currently dispatched by the Orange County Communications Center include: Law Enforcement Orange County Sheriff's Department Chapel Hill Police Department Carrboro Police Department Hillsborough Police Department Medical Orange County EMS Rescue South Orange Rescue Squad Solutions for Local Government,Inc. 66