Agenda - 08-30-2012 - 2 - Laserfiche WebLink

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Comprehensive Assessment of Emergency Medical Services 63 DRAFT REPORT and 911/Communications Center Operations Study Figure 36 The Emergency Communications Process a b I c I d 411 -� D Unit Arrives VEL THME + TRA EL = "RESPONSE TIME" 'a' Ring-to-Call Taker(CT) Answers 'b' CT Answer-to-Dispatch 'c' Announcement/Tone to"Vehicle Moving" (VM) 'd' Emergency Unit Travel Time The significant activities illustrated and undertaken by Communications Center staff include: 1. The telephone is answered in the Communications Center (now) by a Telecommunicator who: • Follows initial question protocols; verification of address, phone number, immediate circumstances, etc. and either; • Determines that the emergency is a significant event requiring that a Fire, Rescue, EMS, or law enforcement agency or unit be dispatched, Or • Determines that the call is not an emergency, is a duplicate call, or is one describing an incident already reported, and terminates call. 2. The call is dispatched • The dispatch is official once the "tone" or page has been sent and the announcement has been made via radio in the station or vehicle of the service agency to be assigned the call; this announcement of course will include the initial incident description, victim information, reported status/condition, and address. • A Telecommunicator may maintain communications with units dispatched and responding to the reported incident via radio (versus telephone) oftentimes for indeterminate periods until the full extent and nature of the incident can be personally observed by the responders and the need for additional resources, personnel or information is determined. 3. During calls involving medical emergencies a significant responsibility of the Telecommunicator continues after the call has been dispatched, and relates specifically to "emergency medical dispatch" (EMD) protocols. In this instance the Telecommunicator will remain on the line with the caller to obtain as much additional patient/victim information as possible as they will then (oftentimes) simultaneously and continuously alert the responding Paramedics as to patient condition, physical characteristics, scene circumstances, etc.; and as appropriate provide First-aid instructions to the caller in an effort to help the victim;i.e., "emergency medical dispatch". Solutions for Local Government,Inc. 61