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144 <br /> 911/COMMUNICATIONS CENTER <br /> ISSUES OF CONCERN <br /> Staffing <br /> Average Call Duration @ 102 seconds <br /> Required Average Call-Taker Busy!Time In Seconds <br /> Call-Takers : 30 35 40 45 50 55 60 65 70 75 80 85 90 95 �� 105 110 115 120 <br /> 1 16 13 11 9 8 7 6 6 5 5 5 4 4 4 """ 3 3 3 3 <br /> 2 77 64 54 47 42 37 34 31 28 26 24 23 21 20 19 18 17 16 16 <br /> 3 157 131 112 98 87 78 70 64 59 55 51 48 45 42 40 38 36 34 33 <br /> 4 247 206 177 154 137 123 111 102 94 87 81 76 71 67 64 60 57 55 52 <br /> 5 343 287 248 215 191 171 156 142 131 122 113 106 100 94 89 85 80 77 73 <br /> 6 443 371 318 278 247 222 202 185 170 158 147 138 130 122 116 110 105 100 95 <br /> 7 545 457 393 344 306 275 250 229 211 196 182 171 161 154 152 136 130 124 214 <br /> 8 650 545 469 411 365 329 299 274 252 234 218 205 192 182 172 163 155 148 142 <br /> • 756 635 546 479 426 384 349 319 295 273 265 239 225 212 I 191 181 173 165 <br /> 0C4 72C C2. S40 400 430 300 3CC 330 313 202 274 2S0 243 el 219 208 199 190 <br /> 973 818 705 618 550 496 451 413 381 354 330 309 291 275 1 247 235 224 214 <br /> 12 1082 911 785 689 614 553 503 461 425 395 368 345 325 307 2 0 278 262 250 239 <br /> 13 1193 1005 866 761 678 611 555 509 470 436 407 382 359 339 3 1 305 290 277 265 <br /> 14 1304 1099 948 833 742 669 608 558 515 478 446 418 393 371 3 2 334 318 303 290 <br /> Peak Call Rate @ 236/hour So ce:US Department of Justice <br /> 10 Telecommunicators @ Relief Factor of 5.10 = 51 Bodies <br /> Meals <br /> Breaks <br /> Training <br /> Short Shifting <br /> Overtime <br /> 53 <br />