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138 <br /> 911/COMMUNICATIONS CENTER <br /> CURRENT OPERATIONS <br /> Call Ring-to-Call Answer <br /> Month #911 0-7 sec. 7-14 sec. <15 sec. <br /> January 6,472 90.3% 8.6% 98.9% <br /> February 6,376 88.8% 9.8% 98.6% <br /> March 6,989 95.9% 3.8% 99.7% <br /> April 7,343 96.0% 3.6% 99.6% <br /> May 7,507 96.2% 3.7% 99.9% <br /> June 7,261 95.3% 4.2% 99.5% <br /> July 7,275 96.1% 3.6% 99.7% <br /> August 7,714 96.0% 3.7% 99.7% <br /> September 7,586 96.2% 3.5% 99.7% <br /> October 7,750 95.6% 4.1% 99.7% <br /> November 7,376 95.6% 4.0% 99.6% <br /> December 7,201 96.1% 3.7% 99.8% <br /> Total Answered 86,850 Total Avg.@ 99.5% <br /> Call AI . - - •-•• patch <br /> Year ' Average ' <br /> 2009 0:00:55 0:03:00 <br /> 2010 0:00:56 0:02:54 <br /> 2011 0:00:53 0:02.4 <br /> Prevailing Performance Standards <br /> NFPA 1221, Section 7.4.1 <br /> Ring-to-Answer 95% < 15 seconds <br /> Ring-to-Answer 90% < 10 seconds 99% < 40 seconds <br /> 95% < 20 seconds <br /> Answer-to-Dispatch 95% < 60 seconds <br /> 99% < 90 seconds <br /> 4. <br />