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911/Communications Center <br /> Orange County's emergency services network, which includes virtually all of the public safety <br /> agencies operating in the County, could not exist; i.e. could not begin to approach the general <br /> public's expectations of it, without a sophisticated emergency communications system. <br /> Issues of Concern <br /> Staffing: <br /> During the course of study, the Communications Center: <br /> - Total allocation of 30 full-time positions <br /> - Plus one (1) Operations Manager; 31 total <br /> During that time: <br /> - Nine (9) of those positions were either vacant (5) <br /> - Or in training (4) and therefore unavailable <br /> If you "know": <br /> - The number of positions to be filled <br /> - The hours/year each needs to be in service <br /> - The hours/year a single employee is available <br /> You can: <br /> - Calculate the Position "Relief Factor" used to <br /> - Determine total staff required <br /> Position Coverage Annual Hours Hours Available/Yr. Relief Factor <br /> Required/Position Per Employee <br /> 24 hrs/7 days 8,760 1,718 5.10 <br /> 12 hrs/7 days 4,380 1,718 2.50 <br /> Staffinq <br /> If you want to determine the number of post positions to be filled based on workload: <br /> The number of positions needed to adequately handle the call volume can be calculated <br /> based upon a formula matrix which utilizes: <br /> Average call Duration: 102 seconds <br /> Peak Call Rate/Hr. 236/hour <br /> Staffinq <br /> In addition, and currently missing from the Communications Center; i.e. one having this level of <br /> Telecommunicator staffing and annual call volume: <br />