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<br />911/Communications Center <br />Orange County’s emergency services network, which includes virtually all of the public safety <br />agencies operating in the County, could not exist; i.e. could not begin to approach the general <br />public’s expectations of it, without a sophisticated emergency communications system. <br /> <br /> <br /> <br />Issues of Concern <br /> <br />Staffing: <br /> <br />During the course of study, the Communications Center: <br />- Total allocation of 30 full-time positions <br />- Plus one (1) Operations Manager; 31 total <br /> <br />During that time: <br />- Nine (9) of those positions were either vacant (5) <br />- Or in training (4) and therefore unavailable <br /> <br />If you “know”: <br />- The number of positions to be filled <br />- The hours/year each needs to be in service <br />- The hours/year a single employee is available <br /> <br />You can: <br />- Calculate the Position “Relief Factor” used to <br />- Determine total staff required <br /> <br />Position Coverage Annual Hours Hours Available/Yr. Relief Factor <br />Required/Position Per Employee <br />24 hrs/7 days 8,760 1,718 5.10 <br />12 hrs/7 days 4,380 1,718 2.50 <br /> <br /> <br />Staffing <br /> <br />If you want to determine the number of post positions to be filled based on workload: <br /> <br />The number of positions needed to adequately handle the call volume can be calculated <br />based upon a formula matrix which utilizes: <br /> <br />Average call Duration: 102 seconds <br />Peak Call Rate/Hr. 236/hour <br /> <br />Staffing <br /> <br />In addition, and currently missing from the Communications Center; i.e. one having this level of <br />Telecommunicator staffing and annual call volume: <br /> <br />