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SECTION 12 <br /> Procedures and Penalties for Missed Pick-Ups/Failure to Collect <br /> All calls relating to missed pick-ups or other collection problems shall be logged by County <br /> recycling staff and will be available for review by Contractor. <br /> a) In-Town Curbside <br /> In case of a missed pick-up reported by County or a resident(late set-outs excluded)for In- <br /> Town Curbside,Contractor shall collect the Recyclable Materials from such point by 5:00 PM <br /> of the working day following written or faxed notification of said missed pick up if point was <br /> accessible and not blocked. The burden of proof for determining whether a complaint call <br /> was a late set-out will be with the Contractor. <br /> If containers which were recorded by County as not collected by Contractor are not collected by <br /> 5:00 PM of the working day(including Monday through Friday,but not Saturdays, Sundays,or <br /> designated holidays)following written or faxed notification of Contractor by County,County <br /> may levy penalties equal to$25 per household per day not collected. To avoid the penalty, <br /> Contractor must provide legitimate explanation for non-collection before 5:00 PM of the day <br /> following the non-collection report if the container was unable to be collected for a certain <br /> reason. <br /> b) Rural Curbside <br /> For the first incident of a report of a single missed pick-up from a specific road in <br /> unincorporated Orange County(Rural Curbside), Contractor shall collect the Recyclable <br /> Materials from such point on or by the next regularly scheduled collection on that street. If <br /> more than one missed pick-up is reported on any one street for the same collection day, <br /> Contractor shall collect by 5:00 PM of the working day (Monday through Friday but not <br /> Saturdays, Sundays, or designated holidays) following written or faxed notification if point <br /> was accessible and not blocked. <br /> If there is no more than one (1) complaint about a missed pick-up from a specific road,the <br /> first instance of this occurrence on that road may be assumed to be a late set-out and the <br /> Contractor may go back for collection at its discretion. If a report of a single missed <br /> collection occurs more than once from other nearby locations along the same road, but not <br /> the same address as the first report,the fault shall be assumed to be that of the Contractor and <br /> the Contractor shall be required to provide collection by 5:00 PM of the working day <br /> following written or faxed notification of non-collection. <br /> If containers which were recorded by County as missed pick-ups are not collected by <br /> Contractor by 5:00 PM of the working day (including Monday through Friday, but not <br /> Saturdays, Sundays, or designated holidays) following written or faxed notification of <br /> Contractor by County, County may levy penalties equal to $25 per household per day not <br /> collected. To avoid penalties, Contractor must provide a legitimate reason for non-collection <br /> before 5:00 PM of the day following the non-collection report. The burden of proof for late <br /> set-outs will be with the Contractor, with exception only as allowed for specifically within <br /> this section. <br /> 9 <br />