Orange County NC Website
Browse       Search
iii. Continued high level of unsatisfactorily resolved substantive customer complaints about <br /> recycling collection. As determined by County, a high level of unsatisfactorily resolved <br /> complaints shall be greater than twelve(12)unsatisfactorily resolved complaints in one <br /> calendar month for three consecutive calendar months. Unsatisfactorily resolved <br /> complaints shall not include complaints about missed pickups where County or Contractor <br /> can demonstrate that either: the recycling bin was set-out late,the site was inaccessible at <br /> the time of scheduled collection, or that the problem was resolved by 5 PM of the working <br /> day following receipt of the complaint. <br /> SECTION 26 <br /> All notices required or contemplated by this Contract shall be personally served or mailed,postage <br /> prepaid and return receipt requested to the parties as follows: <br /> To: Orange County <br /> Solid Waste Management <br /> Attn: Mr. Blair Pollock <br /> PO Box 17177 <br /> Chapel Hill,NC 27516-7177 <br /> To: Waste Industries <br /> Attn: Mr. Lee Bodenhamer III <br /> 148 Stone Park Court <br /> Durham,NC 27703 <br /> SECTION 27 <br /> Records and Reports <br /> Contractor shall maintain its books and records related to the performance of this Contract in <br /> accordance with the following minimum requirements: <br /> a) Contractor shall maintain any and all ledgers,books of account,invoices,vouchers and canceled <br /> checks, as well as all other records or documents evidencing or relating to charges for services, <br /> expenditures or disbursements bome by the County for a minimum period of three(3)years,or <br /> for any longer period required by law, from the date of final payment to Contractor pursuant to <br /> this Contract. <br /> b) Contractor shall maintain all documents and records which demonstrate performance under this <br /> Contract for a minimum period of three(3)years,or for any longer period required by law, from <br /> the date of termination or completion of this Agreement. <br /> c) Any records or documents required to be maintained pursuant to this Contract shall be made <br /> available for inspection or audit,at any time,during regular business hours,upon written request <br /> by a County Representative at Contractor's address indicated for receipt of notices in this <br /> Agreement. <br /> d) Contractor shall provide monthly project reports to County during the contract period,to be due <br /> on or by the 14th day of the month following the month for which the report is being made. <br /> Invoices will not be paid without submittal of accurate and complete reports. At a minimum, <br /> the reports shall include: <br /> 17 <br />