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3 <br /> year): <br /> 1 -Increase IT Staffing Levels <br /> 2 -IT Governance Council <br /> 3 -Communications Process Improvement <br /> 4 -Training for County Staff <br /> 5 -Shared Accountability and Authority <br /> 6 <br /> 7 Staffing Needs <br /> 8 <br /> 9 1. Network Engineer <br /> 10 2. GIS Addressing Administrator <br /> 11 3. SharePoint Administrator (newly identified) <br /> 12 4. Applications Systems Analysts <br /> 13 <br /> 14 <br /> 15 Internal Operations: <br /> 16 Priority Level One (cont) Technology Investments <br /> 17 -Computer and Network Replacements <br /> 18 -Connectivity and Network Expansion <br /> 19 -Fire and EMS Systems <br /> 20 -SAN Expansion <br /> 21 -Virtual Server Shelves and Physical Servers <br /> 22 -MS Office/ Upgrade/ELA <br /> 23 <br /> 24 Priority Level Two Technology Investments (should be started within the next two years) <br /> 25 -Required Use of Technology <br /> 26 -Business Relationship Managers <br /> 27 -ITIL <br /> 28 -SLAs <br /> 29 -Project Justification Methodology <br /> 30 -Performance Metrics <br /> 31 <br /> 32 Internal Operations: Priority Level Three (should be started within the next three years) <br /> 33 -Location of GIS <br /> 34 -Virtual Desktop Infrastructure <br /> 35 -Standardized Applications and Data <br /> 36 <br /> 37 Citizen Engagement Investment Recommendations <br />