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11 <br /> ire r r a a r 1 1 o <br /> 1 r <br /> �GrCA %� r% m/ /0 10 0 r r%/°10 m% % vf ;( <br /> 'fr '? <br /> uuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu.uuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu <br /> 90 seconds of receipt, but due to the added workload and flat resources, the current average <br /> process time is 135 seconds.i13 <br /> Objective B:To support the acquisition by January 2014 of a Computer Aided Dispatch (CAD) network <br /> with live links to Mobile Data Terminals (MDTs) in the field. <br /> Background: CAD networks with live links to MDTs offer system managers the ability to remotely <br /> supervise an entire emergency services network, while freeing up valuable radio airtime. <br /> Responders in the field appreciate the push button status changes, as well as the ability to know <br /> exactly what dispatchers know in real time.This two-way information sharing promotes <br /> accountability, and some emergency systems have even opened up their CAD systems (in a <br /> view-only mode)to online public viewership. Live CAD systems run off wireless networks. <br /> Durham County already supports a live CAD network, as do many jurisdictions around the state <br /> and the country.This technology has existed for decades, and proven invaluable in public safety <br /> applications. Both Carrboro and Chapel Hill already have static MDTs on their fire apparatus, and <br /> these mobile computers will be configured to support online capabilities. <br /> The OCCA envisions Orange County Emergency Services developing the network and providing <br /> ongoing technical support, but allowing individual departments to purchase the equipment on <br /> their own following the system roll-out by January 2014.This approach, taken in Durham <br /> County, has allowed for a phased-in approach to better suit the financial planning needs of <br /> individual departments.The OCCA encourages each member department to purchase <br /> equipment within a year of the system becoming operational. <br /> Goal Ill: Encouraging the Adoption of Measureable Emergency Response System Benchmarks and <br /> Reporting Norms <br /> Objective A:To establish transparent and measurable benchmarks for EMS service delivery to ensure <br /> continuous quality management by January 2013. <br /> Background: Due to differences in how data is collected and measured between the fire and <br /> rescue departments and Orange County EMS, benchmarking is currently impossible.The public <br /> has a right to be able to assess the quality and effectiveness of the emergency services response <br /> network.The Orange County Chief's Association desires transparent and available information <br /> regarding EMS response times and coverage. <br /> The OCCA seeks routine reporting to the Orange County Board of Commissioners and support <br /> agencies of such commonly used benchmarks as call volume and type, normalized response <br /> times, unit availability, unit downtime due to maintenance, time on scene, transport times, <br /> Advanced Life Support vs. Basic Life Support cases, delays between first responder and <br /> ambulance arrival times, cost per response, third party collection rates, personnel vacancy rates <br /> and turnover, training time per employee, and numbers of medical protocol violations. <br /> 'Orange County Board of Commissioners,March 25,2010 Action Agenda Item#2 Abstract:EMS Delivery Report <br /> 9 <br />