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30 <br /> Prill1Ti ty IT 1111. !nil ia Lii 1. .icu l. d by Cgr mmissi—�n• r ' Ob .• b.iv. : <br /> )4; <br /> ���� <br /> III <br /> �I Iss..Tr ,>,. ,0 <br /> ' a a. , h <br /> s. l l II II <br /> � . s v IIII <br /> : <br /> V , 11 "'ll1,��((jj . a a a 1" iii a s �W a a s. . ii <br /> s a , a a f 11 w r s . , . a , <br /> pill v s . a v a � a <br /> ia . INPIIIpPflit# i :v <br /> n lif s a tt U I ° <br /> j............040000HoomooNoo 1 i i „„.. or i ji jijj U <br /> a a a a <br /> u, <br /> Required Use of Technology: <br /> require departmental staff to <br /> 111111111,111111111111 11 <br /> utilize new technology in order <br /> 111111111111 I j <br /> to gain efficiencies in County ," <br /> operations <br /> Business Relationship <br /> Managers: as staff are hired, 11111 / <br /> develop business relationship 11111111111101111111 1111111110p IIIIIIIIIII <br /> manager roles to facilitate IT 1 III <br /> service delivery <br /> ITIL: invest in IT management <br /> strategy(ITIL)to ensure that <br /> customer service is consistent <br /> and paramount,while 111 1911111111 <br /> accurately capturing all <br /> requests <br /> Service Level Agreements <br /> (SLAB): implement SLAs with 111111 111111 <br /> departments to establish 111111111111111 <br /> realistic expectations for <br /> service,given IT staffing and <br /> time constraints <br /> Project Justification <br /> Methodology: develop project <br /> justification methodology to be 111 <br /> 11 111111111 <br /> utilized by IT Governance <br /> Council to set guidelines for <br /> project requests and to assist <br /> with prioritization of projects <br /> Performance Metrics: <br /> implement additional IT <br /> performance metrics to <br /> continually monitor IT inputs, ` I 1 III 1 III <br /> outputs,and outcomes <br /> 28 <br />