Orange County NC Website
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3 <br /> Contents <br /> EXECUTIVE SUMMARY 2 <br /> Key Findings 2 <br /> SECTION 1: STRATEGIC CONTEXT 4 <br /> Government Trends: 4 <br /> Overall Goals and Philosophy for Orange County 4 <br /> Major Government Trends 4 <br /> Major Technology Trends 6 <br /> SECTION 2:MAJOR ORANGE COUNTY IT ACCOMPLISHMENTS 8 <br /> Citizen Relationship Management Services 8 <br /> Orange County Operational Services 10 <br /> SECTION 3: SERVICE ALIGNED IT INVESTMENT STRATEGY 12 <br /> The Vision 12 <br /> Role and Responsibilities of IT Department 13 <br /> Operational Excellence Foundation 14 <br /> SECTION 4: STRATEGIC ENTERPRISE TECHNOLOGY INVESTMENTS 16 <br /> Overview 16 <br /> Commissioners' Strategic Goals 17 <br /> COMMISSIONERS'OBJECTIVES and CITIZEN ENGAGEMENT/RELATIONSHIP MANAGEMENT 19 <br /> Strategic Focus Area: Customer Service; Information Accessibility 19 <br /> Priority One Initiatives focused by Commissioners' Objectives. 19 <br /> Priority Two Initiatives focused by Commissioners' Objectives: 21 <br /> Project Descriptions 22 <br /> COMMISSIONERS'OBJECTIVES and INTERNAL COUNTY OPERATIONS 26 <br /> Strategic Focus Area: Efficiency Improvements &Cost Savings; Risk and Liability Management 26 <br /> Priority One Initiatives focused by Commissioners' Objectives. 26 <br /> Priority Two Initiatives focused by Commissioners' Objectives: 28 <br /> Priority Three Initiatives focused by Commissioners' Objectives: 29 <br /> Project Descriptions 30 <br /> Conclusion 40 <br /> 1 <br />