Policy - Housing - Language Access Plan

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1. The agency will assess the language needs of the population to be served, by identifying: i a. the language needs of each LEP applicant/recipient b. the points of contact where language assistance is needed; and C. the resources needed to provide effective language assistance, including location,availability and arrangements necessary for timely use. 2. Determining the Language Needs of the Population to be Served The agency is responsible for assessing the needs of the population to be i served. Such assessment will include,but not be limited to the following: a. The non-English languages that are likely to be encountered in its program will be identified. b. Afi estimate of the number of people in the community for whom English is not the primary language used for communication will be completed and updated annually. To identify the languages and ? npipber of LEP individuals local entities should review: i.pf _ census data ii. school system data iii. reports from federal,state,and local governments iv. community agencies' information, and V." data from client files c. The points of contact in the program or activity where language assistance is likely to be needed will be identified. 3. Determining the Language Needs of Each Applicant/Recipient The agency will determine the language needs of each applicant/recipient. i Such assessment will include,but not be limited to the following: a. At the first point of contact,each applicant/recipient will be I assessed to determine the individual's primary language. The i method used will be multi-language identification cards,a poster- size language list,or the use of"I speak"peel-off language identification cards for indicating preferred languages b. If the LEP person does not speak or read any of these languages, the agency will use a telephone interpreting service to identify the client's primary language. i 3