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Commissioner Gordon wanted to know how many trips this represents and Susan Mellott said 14,000 trips per year and they average 70-100 inspectians a day. Commissioner Halkiotis mentioned Home Depot inspections and Susan Mellat said they have had 68 field inspections to Home Depot and this is a tilt type of construction and required less inspections than Wal-Mart. This does not include erosion control. She said that they have had 78 inspectians at the new Middle School just in the slab work and the footings. Field inspections are trips that are made to the site from the office. With inspectians revenue to budget comparisons they are fairly on target. Attachment 4 {corrected one), Chart A reflects the value of construction and better represents the activity and complexity of the work that they do in the field. The Town of Hillsborough residential is a very small portion of what they do; it is actual 6% of the total valuation of the work that they inspect. Orange County is 80°~ residential -the residential total of work they inspect is 86°~. Attachment 4, Chart B, reflects the commercial valuation and those numbers are much smaller. The Town of Hillsborough is their leader in this with 12°~ of the total valuation within the Tawn of Hillsborough. The commercial aspect of the inspections is 14% of the work that they do. Two percent of that commercial aspect is Orange County. There are no County Buildings in this tally, but churches and other non-profits are included in the Orange County portion because that is the majority of what they inspect. Commissioner Gordon said that in Hillsborough it is mostly commercial and in Orange County it is mostly churches and Commissioner Gordon would like to see this broken out. Susan Mellott said that could be done. Chair Carey asked about tract builders' inspection rejection rate. Susan Mellot said that the tract builders have a 48°~ rejection rate and the local builders have a 16°~ rejection rate. Our homeowners, who compile 52°~ of all the residential permits, which does not mean just building a new home; it could also mean adding a garage, etc, comprise a 19°~ reinspection rate. They provide a complementary inspection as noted in the customer service initiative; if these were not offered, the homeowner reinspection rates would be about 30%. Susan said the reason that tract builders have such a high rejection rate is that they do not do what the original inspectians ask for. Susan Mellott explained that the peak in 03-04 in Chart B represented Sports Endeavor and Patriots Point. John Link mentioned that if they have good numbers on the percent of rejection of inspections with tract builders maybe they could amend the fee schedule to address this issue. Susan Mellott said they get 4 visits free before they even start assessing fees. Susan Mellat then referred to Item D (staffing levels and customer service initiatives). In December 2003, they came before the Board asking for approval for new staff positions, which were granted. The following improvements have been made due to the new staff positions: a} Plans Review - in August 2003 they were giving residential plans 6 weeks turnaround, and 9 weeks for commercial plans review. By January 2004, all positions were filled and by mid- March they had accomplished aone-week turnaround an residential plans review and three weeks for commercial and they have been able to maintain that with the current staffing level. b}Inspections are now completed 98% of the time on the day that they are requested. This is up from 63% in 2003 and 42% in 2004. c} Peak Activity/Staffing Responses -working in the Town of Hillsborough and the unincorporated areas of the county, it is a toss of the hat sometimes to determine in the next budget year what their activities will be. They missed it in 01-02 but hit it in 03. They try to anticipate what may come on line next year. They work with the Town of Hillsborough closely because they can impact them pretty severely. As development increases substantially, they may or not be able to handle it. If it stays as it is, they are holding their own. They are thankful for the staff they have. Commissioner Jacobs asked her if she tracks complaints. Susan Mellott said they track complaints such as my neighbor is building a garage without a permit and also