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ii. County will process invoices on a monthly basis. Checks will be mailed directly <br /> to the Provider in accordance with the Finance Department's schedule. <br /> iii. Invoice Procedure. Each Interpreter shall complete and submit the County <br /> "Invoice for Payment of Interpreting Services" form to County staff at the time <br /> services are rendered. County staff will verify the information, sign and forward <br /> the form for payment of services. <br /> iv. The Interpreter will record the start and finish time worked to the minute. After <br /> the first hour of service,payment will be calculated and paid per minute. <br /> v. The Interpreter shall submit one invoice per client, unless there is a block of <br /> appointments without interruption. Without interruption means that there were <br /> no cancelled appointments and no lunch hour included. This is appropriate for a <br /> group of clients who are served for the same type of appointment, at the same <br /> location. (e.g., a morning in the dental clinic, an afternoon serving back-to-back <br /> refugee communicable disease screening appointments.) When in doubt, the <br /> Interpreter shall contact the County Language Coordinator. <br /> vi. Cancelled Appointment. In the event of a cancelled appointment,the Provider is <br /> required to stay until relieved of duty by the individual in charge. County staff <br /> may require other interpreter-related services in place of the scheduled <br /> appointment. As stated above, the Provider may submit an invoice in the event <br /> of a broken appointment(with less than 24 hour notice). <br /> vi. Telephone Interpretation. If the Interpreter is assisting County staff with a large <br /> volume of telephone calls outside of a scheduled appointment time, the <br /> Interpreter shall complete a Call Log to submit along with an invoice describing <br /> the services performed. This type of service is paid by the minute,without a one <br /> hour minute requirement for payment. <br /> vii. Unexpected Closing or Delayed Opening. In the case of an unexpected closing <br /> or delayed opening (e.g., inclement weather) of the Health Department, the <br /> Provider shall not be paid for missed appointments. When in doubt,the Provider <br /> or the Interpreter can call 732-8181 to see if county offices are open or are on a <br /> delayed schedule. When possible,the Interpreter is also asked to help call his/her <br /> scheduled clients to inform them of the delay or closing. <br /> c. For Translation. The Provider will complete and submit either the County Invoice for <br /> Payment of Translation Services form to County staff at the time the service is rendered. <br /> County staff will verify the information, sign and forward the form for payment of <br /> services. <br /> d. Disputes. In the event the amount stated on an invoice is disputed by the County, the <br /> County may withhold payment of all or a portion of the amount stated on an invoice until <br /> the parties resolve the dispute. Should Provider fail to perform its duties under the terms <br /> of this Agreement, County may, without fault or penalty, withhold any payment <br /> associated with the work to be performed until such time as said work is completed. <br /> e. Additional Services. County shall not be responsible for costs related to any services in <br /> addition to the Basic Services performed by Provider unless County requests such <br /> additional services in writing and such additional services are evidenced by a written <br /> amendment to this Agreement. <br /> Revised June 2011 <br /> 5 <br />