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33 <br />Contract #68 -2012 <br />CNC /Access, Inc. d/b /a ResCare HomeCare <br />O. High Risk In -Home Aide Service requests are to be staffed within five days. All other requests <br />are to be filled within ten working days of the request. <br />P. Changes in the service hours are to be made by the County. Requests for changes may be made <br />by the Contractor, but are not finalized until notification is given by the County. <br />Q. The Contractor will immediately notify the County when Protective Services Cases are not <br />staffed, when In -Home Aide workers are absent, and/or when any of the following occur: <br />a. The client dies. <br />b. The client enters a rest home, nursing home, or hospital. <br />c. The client moves from the original address on the request. <br />d. The client refuses to accept the services or to comply with care requirements. <br />e. There are significant factors that affect the client or significant changes in a client's <br />situation. <br />Signature <br />Agency /Organization <br />Title <br />Date <br />(Certification signature should be same as Contract signature.) <br />Outcomes (06/04) Page 2 of 2 <br />