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EXHIBIT `B' <br /> Scope of Services to Provide a <br /> 911/Communications Center operations Study <br /> for orange County,North Carolina <br /> Project Understanding <br /> Orange County has asked that coincidental with the Comprehensive Assessment of its EMS <br /> program, that an additional study be undertaken to address various workload, staffing, data <br /> capabilities, and costs at the County's 911/Communications Center. <br /> In brief discussions with County staff,the focus of the study will include: <br /> ■ Center Staffing <br /> ■ Performance &workload <br /> ■ Data availability <br /> ■ Dispatch costs <br /> ■ Existing CAD capabilities(shortcomings) <br /> Proposed Work Plan <br /> The Work Plan outline that follows identifies the major tasks and activities proposed to be <br /> undertaken by the consultant. It is formatted to address both the topical concerns of the <br /> County as well as how the consultant intends to conduct the study. <br /> The tasks and activities described have been organized in the approximate sequence that they <br /> may occur. However, various activities are likely to occur simultaneous with others, or <br /> continuously throughout the study period. <br /> Work Plan outline <br /> Task Activity <br /> 1.Center orientation Meet with Emergency Services Director,Communications <br /> Operations Manager, Center Supervisors and staff to discuss <br /> project scope and initial information requested, receive initial <br /> tour of current facilities,and observe operations in process in <br /> order to identify <br /> 1.2. Communications Center organization <br /> ■ Number of positions; FT and PT <br /> ■ Position classifications) <br /> ■ Roles/responsibilities of each <br /> 1.3. Services provided (agencies dispatched) <br /> 1.4. Call processing/procedures(initial/basic) <br /> ■ Emergency <br /> ■ Non-emergency <br /> ■ Individual agency/jurisdiction response <br /> -Direct users <br /> -Remote users <br /> Solutions for Local Government,Inc. 1 <br />