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4 <br /> 2. The duties of the Medical Director shall include the following: <br /> a. Provide medical direction for the emergency medical services <br /> program of Orange County. <br /> b. Develop, review, and periodically update medical treatment <br /> protocols in conjunction with the County Director of Emergency <br /> Management or designee(hereafter"the Director"). <br /> C. Provide medical treatment supervision of personnel by randomly <br /> responding to EMS calls and observing the approach, demeanor, <br /> relationships, and medical treatment provided to the patient and <br /> others by all responding personnel including,First Responders, <br /> Fire, Law Enforcement,Rescue, and EMS. <br /> d. Facilitate a program of total quality management of patients <br /> addressing compliance to protocol, standards of care, technician <br /> proficiency, appropriate patient management, effectiveness of <br /> treatments and protocols, evaluation for positive patient <br /> outcomes and other components of the EMS system that occur <br /> from access through 911 to delivery through the Emergency <br /> Department at the University of North Carolina Hospitals. Provide <br /> ongoing recommendations to the Director of system needs and <br /> changes necessary to implement and operate the patient total <br /> quality management program. <br /> e. Serve as the contact person for UNC Hospitals and receive <br /> complaints, comments, or questions from the hospital's medical <br />