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%St1 923]. <br />~,..o~:.. TELELANGUAGES"" SERVICE AGREEMENT <br />Customer fnformation <br />Company Billing Information: same ^ <br />Address: Address: <br />City: State: Zip: City: State: Zip: <br />Contact Name: Billing Contact: <br />Title: E-Mail: Title: E-Mail: <br />Phone Number: Fax Number: Phone Number: Fax Number: <br />' Services and Rates ` <br />^ Telephonic Interpretation <br />Rate Plan: $0.95 per minute flat rate for all languages supported, 24/7/365 - Minimum Monthly Usage: WAIVED <br />Pre-scheduled tele hone calls will be invoiced for a minimum of 10 minutes unless cancelled more than one business da in advance. <br />^ Written Translation <br />Rate Plan: $0.24 per word for Spanish and Russian. All other languages quoted on a per job basis. All translation jobs are <br />billed with a 250 word minimum charge. Complex formatting is charged at $49.00 per hour. Specific terminology such as <br />le al, medical and technical and rush services will be char ed a surchar e of 10%. <br />^ Language Assessment Services <br />Rate Plan: $75.00 per assessment. Fee includes all administration of services including: exam, evaluation, and scoring. <br />Account Set-u Infarmation <br />Access Code: Department Codes Needed: ^ No ^ Yes <br />Toll Free Number: 800-514-9237 Account Manager: <br />Days and Hours of Operation: Estimated Volume (minutes per month): <br />Fre uentl Re uested Lan ua es: <br />^ S anish ^ Arabic ^ Bosnian ^ Cambodian <br />^ Cantonese ^ Creole ^ Farsi Persian ^ French <br />^ Hindi ^ Italian ^ Ja anese ^ Korean <br />^ Mandarin ^ Portu uese ^ Russian ^ Thai <br />^ Vietnamese ^ Other s eci <br />Information to be collected for billin : <br />1. 2. <br />3. 4. <br />Customer Su ort Contact (nformation <br />Technical Su ort Technical or Connectivi 800-514-9237 X2171 su ort telelan ua e.com <br />Inter reter Mana er Quali of Inte retation 800-514-9237 x2173 feedback telelan ua e.com <br />Accountin Mana er Invoices and Usa e Re orts 800-514-9237 x2174 accountin telelan ua e.com <br />O erations Mana er Escalation for all Issues 800-514-9237 x2175 o erations telelan ua e.com <br />President/CEO Escalation for all issues 800-514-9237 x2176 ceo telelan ua e.com <br />Mailin Address: Telelan ua e Services, 421 SW 6th Ave. Suite 1150, Portland, OR 97204 <br />Si nature <br />I, on behal f the above amed com an , a ree to the terms and conditions on this and the followin a e of this a reement. <br />. } <br />X ' <br />Name: ~yan~G 1~•~iA-en Title: Covn u' <br />Date: 3 <br />~ <br />'LO12- <br />',_~v ~ <br />