Minutes - 20030125 - Laserfiche WebLink

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Commissioner Gordon would like to take up school capital issues that were not addressed on January 21St. There is a lot of school capital funding issues that were not addressed. Commissioner Halkiotis said that he would rather defer this until later work sessions. This will be addressed in Capital Issues later in the agenda. Customer Service Commissioner Jacobs said that we can always improve and he tries to ga into departments anonymously so he can see how he is treated. He sees areas where we can do a better job. He would like to have a number far citizens to call to report problems ar ask for assistance. He said that it is not good customer service far the phone to ring 11 times before it is picked up. He also mentioned the solid waste fee for a building permit and that there is no explanation. Some citizens are upset about this because they do not know what it is for. He would like to improve customer service somehow. There needs to be a creative effort to monitor ourselves. John Link said that he shares these concerns. He said that they are beginning some short-term training in certain departments for customer service. Some areas are more regulatory and may be mare difficult because you have to say na. He suggested letting the management team at the Department Head retreat come up with some creative ways using a tier approach to address this issue. Commissioner Halkiotis said that there needs to be a way in-house to test ourselves before people are brought in from the outside. Commissioner Gordon suggested a customer satisfaction survey and a way to systematically handle complaints. Chair Brown said that she has always felt strongly about this. A question came up the other night when someone complained about anon-profit that the County funds. She does not know how to work with a complaint like this. She asked for a list of how the County handles complaints and customer services. Commissioner Jacobs would like to have some way to track what we are doing and see where the complaints are coming from. Commissioner Carey said that in governmental agencies you use a lot of forms, but he would like to see a reduction of paper work. Departments' Work Programs: Chair Brown said that she found two housing surveys -one from the Women's Housing Commission and the Senior Housing is being done now. She asked if there was any coordination to pull the surveys together. Housing and Community Development Director Tara Fikes said that there was some coordination with the Senior Housing survey with the advisory board, but the survey done by the Commission for Women was a little ahead of the creation of the advisory board. Chair Brown asked Tara Fikes to go back and look at what the advisory board had to say. NEW GOAL -To adopt a goal of completing a decision to consolidate the two school systems no later than December 30, 2003: