Agenda - 03-15-2012 - Agenda - Laserfiche WebLink

Browse Search

What is NC FAST? NC FAST North Carolina Families Accessing Services through Technology (NC FAST) is an automated system designed to improve the way the NC Department of Health and Human Services and county departments of social services do business. NC FAST introduces new technological tools and business processes that will enable workers to spend less time on administrative tasks and more time assisting families. What Programs are Impacted? Social services programs will be implemented in phases. . . , •Food and •Medicaid •Child Welfare •Energy Nutrition •Workfirst Programs Services •Special •Child Care Assistance •Refugee Assistance NC FAST Will... •Aduit and Family Services • Allow certain information about families to be available to other benefit programs in NC FAST - creating a more cohesive benefit administration process across all programs. • Reduce the capturing of duplicate sets of data and maintain a detailed history of case information. • Replace legacy systems, such as FSIS, and incorporate new systems, such as On-Line Verification (OLV). • Provide more control to DSS supervisors and managers over the distribution of work and the ability to schedule work according to staff availability. • Incorporate system technology into individual calendars and task lists, providing workers with a more detailed view of the work that is required and the dates by which it must be completed. • Calculate timely and accurate benefit payment amounts automatically based on the appropriate policies and eligibility rules. • Incorporate eligibility rules into the data capturing system allowing case workers to perform their responsibilities without having to have as intimate knowledge of policy nuances. • Increase system availability to 24/7 to provide flexibility to meet the needs of the State's most vulnerable families. • Allow clients to apply for benefits online, and have data routed to the appropriate county. 1