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1 <br /> ORANGE COUNTY <br /> BOARD OF COMMISSIONERS <br /> ACTION AGENDA ITEM ABSTRACT <br /> Meeting Date: March 13, 2012 <br /> Action Agenda <br /> Item No. L}- ' � <br /> SUBJECT• Presentation on the County's Online Service Offerings <br /> DEPARTMENT: Information Technologies PUBLIC HEARING: (Y/N) No <br /> ATTACHMENT(S): INFORMATION CONTACT: <br /> Comparison of Orange County Online Todd Jones, (919) 245-2285 <br /> Services to Peer Counties' Offerings <br /> PURPOSE: To present information to the Board of County Commissioners and the public on <br /> the current state of Orange County's web-based online services, to solicit feedback on work <br /> performed to date, and to seek input into future online services. <br /> BACKGROUND: Since the inception of the County's Internet site in the mid-1990s, the County <br /> has envisioned providing a wide variety of County services through the Internet. These <br /> services, sometimes known as e-Government, allow the public to interact with Orange County <br /> government anytime and from any Internet connected computer. This strategy marks a <br /> deliberate transition in the County website from an information source to a resource fof <br /> engaging the public and County government in a wide variety of interactive services. In addition <br /> to the clear benefits of public accessibility and convenience, online services can alleviate the <br /> inefficiencies of staff managing paper and manually processing forms and payments. <br /> Orange County's Information Technologies Department has been working with other <br /> departments to add online services as the website evolves. There has been a recent push to <br /> position the County's online services among those leading the state. This initiative has included <br /> seeking input from departments, comparing Orange County's offerings to those of other <br /> counties and brainstorming new offerings unique to Orange County. <br /> The attached spreadsheet compares Orange County's online services to other counties in the <br /> state deemed to be technology leaders. This spreadsheet defines online services to be any <br /> service which uses interactive Internet technologies to deliver information or conduct <br /> transactions. This excludes services labeled as online services which are only hyperlinks to <br /> static documents, lists or forms that require printing. <br /> The spreadsheet shows that Orange County provides the most complete and comprehensive <br /> set of online services in the state, including the largest counties and those deemed to be the <br /> most technologically progressive. Orange County offers some unique online services, including: <br />