Orange County NC Website
Browse       Search
Attachment B <br />Outline of Polaris Services for 2012 - 2013 <br />1. Billing <br />a. Annual Maintenance for 7/1/2012 to 6/30/2013 <br />i. In lanuary 2012, Hyconeechee Regional Library System will send a formal <br />letter to Polaris to outline the cost breakdown by county <br />ii. Polaris will bill each county directly for their portion of the annual <br />maintenance <br />iii. Each county may contact Polaris directly to negotiate prorated <br />maintenance costs for their portion of the annual maintenance fees <br />b. Additional Purchases beginning January 30, 2012 <br />i. To maintain the integrity of the formal cost distribution letter submitted <br />to Polaris, any additional hardware, software, or service purchases placed <br />January 30, 2012 or later should be requested by, billed to, shipped to <br />and paid by the county library identified as the end user <br />2. Systems Administration Support (includes Systems Administrator and County IT support) <br />a. Special Projects and Training Requests - <br />i. County directors should contact the Systems Administrator to request <br />assistance with any special ILS projects, including but not limited to <br />migration preparations, database maintenance and implementing new <br />Polaris features no later than March 30, 2012 <br />ii. The Systems Administrator is available to provide basic training to County <br />Directors or delegate regarding Polaris operation or management. This <br />training is not intended to replace the recommended vendor training <br />proposed as part of the ILS migration process. Requests for training <br />should be made no later than March 30, 2012 <br />b. Actual project implementation and training dates will be based on the nature of <br />the support or training request. All requests are subject to approval by the <br />Orange County Public Library Director <br />8 <br />