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9. OE shall provide an itemized bill by billing code (to be provided by County) <br /> to the County by the 5th day of each month for actual postage used on <br /> County mail. OE acknowledges and agrees that a strict accounting must <br /> be maintained for the postage used by the County and any <br /> misrepresentation or inaccurate billing may have negative consequences, <br /> including, but not limited to finding OE in breach of contract, which may <br /> provide grounds for contract termination. <br /> 10. Mail being spoiled or damaged by the postage machine or otherwise shall <br /> be promptly reported by OE to the Director of Asset Management Services <br /> or designee for instructions regarding replacement. ALL SPOILED OR <br /> DAMAGED MAIL SHALL BE RETURNED TO THE DIRECTOR OF <br /> ASSET MANAGEMENT SERVICES OR DESIGNEE. <br /> 11. OE shall not open any County mail and/or courier envelopes. <br /> 12. OE shall return unopened, any mail in which the receiving department <br /> cannot be identified (e.g. when the envelope is addressed only to Orange <br /> County and has no departmental identifier). The County shall mark or <br /> otherwise identify unidentifiable mail that is returned by OE and EITHER <br /> notify the appropriate receiving department OR return the mail for delivery <br /> by OE the following business day. <br /> 13. OE staff and consumers shall conduct themselves in a professional <br /> manner when in County offices and will not engage in lengthy <br /> conversations with County staff or customers in County buildings <br /> regarding non-business matters. <br /> 14. OE staff and consumers will refrain from entering areas within a <br /> department unless necessary to carry out the scope of work contained in <br /> the Agreement. <br /> 15. OE will promptly report specific issues related to the performance of this <br /> Agreement to the contact person for the County as named herein. <br /> 16. In the event of inclement weather and County offices are closed, OE will <br /> not be expected to operate the courier/mail services. There are times <br /> when County offices may close early or open late because of inclement <br /> weather. OE may call the County's main telephone number, (919) 732- <br /> 8181 and obtain information regarding the status of County operations <br /> from the recording; or contact the Director of Asset Management Services <br /> at (919) 245-2652. <br /> Last modified: December 5, 2011 Page 2 <br />