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Schedule"B" <br /> Digital Library Reserve and Library Website Guidelines <br /> 1. Patron Support Resources <br /> Library will provide Primary Support for its Patrons via e-mail and/or by phone in direct support of all Patron inquiries, <br /> issues, and problems relating to the Library Website. Library will post on the Library Website OverDrive supplied <br /> Frequently Asked Questions(FAQs)and other support information and links to assist with providing Patrons with <br /> answers to frequently asked questions. Library will cooperate with OverDrive to implement practices as recommended by <br /> OverDrive to reduce the instances of Patron technical support issues. <br /> 2. Copyright Protection,Patron Authentication and Data Security <br /> Library will take reasonable steps to prevent unwarranted intrusion into data managed or maintained by OverDrive or on <br /> behalf of Library and acquired in the course of Library's operation of Library's Application Services. This includes <br /> reasonable steps to protect its password and access to Library's administrative website for management of its Digital <br /> Library Reserve and Library Website. <br /> For Digital Products and Content which Library acquires rights from OverDrive's Content Reserve for re-distribution and <br /> lending to Patrons, Library agrees to deploy the following practices and methods to respect the Copyright Protection and <br /> Patron Authentication terms of OverDrive's Publishers and suppliers: <br /> A. Library will respect and deploy the DRM protection settings as designated by Publisher that may restrict copying, <br /> sharing and/or printing. <br /> B. Library acknowledges that Digital Product titles selected will not entitle Library to access a copy of the title, but <br /> will enable its Library Website the right to provide download access to the title for their Patrons as fulfilled <br /> through the Application Services after the DRM services have been applied. <br /> C. Library is not granted any license to use titles for any"online" use, except for the display of Digital product cover <br /> art, excerpts and metadata as designated by Publisher and available from Content Reserve. <br /> D. Library will be allowed to loan to their patrons or"check-out"Digital Products or Content via a download link <br /> from the Library Website. Library acknowledges that all circulating Digital Products will have a predetermined <br /> period for an automatic self-expiring use period or"time-out", which shall not be less than seven(7)days or other <br /> minimum lending period as required by publishers and suppliers. <br /> E. A Digital Product in the Library's Website that is checked out by a Patron will not be available for another Patron <br /> to check out unless multiple copies of the title have been selected by Library, or until the expiration period of the <br /> first Patron's time period has expired. <br /> F. Library will take reasonable measures to ensure that only authorized Patrons of their Library have access to the <br /> Library Website for access to Digital Products or Content. <br /> G. Access to the Application Services shall be limited to those patrons of the Library that have the required relation <br /> to the Library to receive a library card ("Authorized Patrons"). Library shall not provide access to the Application <br /> Services to any end users who are not Authorized Patrons. Authorized Patrons shall be defined as individuals <br /> who can provide proof of residency, employment, or enrollment in school or similar institution in the Library's <br /> service area. Online library card applications and issuance, with or without any fees, that provide access to the <br /> Application Services without proof of the required library relation(as referenced in the foregoing sentence) shall . <br /> not be permitted. OverDrive reserves the right to immediately terminate this Agreement if Library provides <br /> access to the Application Services to end users who are not Authorized Patrons. <br /> 3. Third Party Logo and Trademark Use Guidelines <br /> Library acknowledges that its Library Website will utilize and rely upon third party software and technologies provided <br /> by OverDrive, Microsoft Corporation, Adobe Systems, Inc., and other technology suppliers. OverDrive shall provide to <br /> Library the applicable guidelines for utilizing the registered trademarks, logos, and software products associated with <br /> Library's operation of the Library Website. Library agrees to abide by the terms and conditions of these third party <br /> suppliers. OverDrive will provide to Library all necessary links, art, logos and instructions to permit Library to comply <br /> with this provision. <br /> ©2011 OverDrive,Inc. <br /> Digital Library Reserve Content Service Plan Agreement-Orange County Library(NC) 1 I <br />