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Transformation Through Technology: <br /> Strategic Technology Planning for Orange County <br /> Shannon Howle Tufts, PhD <br /> UNC School of Government <br /> Technology is.... <br /> The vehicle from which accurate, reliable, and timely information is produced for: <br /> Strategizing, identifying objectives, improving productivity, and facilitating service delivery <br /> The challenge... <br /> How can we use information technology? <br /> ■ to create public value <br /> ■ through a better division of labor <br /> ■ where innovation is essential <br /> ■ implementation is often difficult due to competing demands; and, <br /> ■ and how do we measure IT success? <br /> IT Value Progression —chart <br /> IT Value Demonstra#ion — Internal Efficiency & Effectiveness (metrics), Change Agent and <br /> Driver of Innovation (metrics), Utility Services (metrics), Business Leader and Trusted Advisory <br /> (metrics) - <br /> Goals of Process <br /> • Develop strategic technology imperatives based on Board of Commissioners' direction <br /> • Align operational imperatives developed by CIO/IT Staff to the Board imperatives <br /> • Produce Roadmap and Strategic IT Plan that allows for flexibility and attentiveness to <br /> Commissioners' and Citizens' needs and wants, while balancing operational support <br /> requiremen#s necessary to conduct County business in efficient and effective manner <br /> Methodology <br /> • 3-4 Working Sessions with Board of Commissioners <br /> — Session 1-2: Develop High-Level Value Statements and Strategic lmperatives <br /> (related to technology investments) (2 hr meeting) <br /> — Session 2-3: Identify opportunifies for goal alignment between Board Imperatives <br /> and IT Operational Plan; Create dialogue about necessary requirements to meet <br /> imperatives (financial, technological) (2-3 hr meeting) <br /> — Session 3-4: Demonstration of goal aligned Strategic IT Roadmap and Plan, with <br /> participation and revision from Board (2 hr meeting) _ _ <br /> At the End of the Process <br /> What does IT do on a daily basis to improve the efficiency& effectiveness <br /> of Orange County government, our community, and our state in accomplishing its goals <br /> and objectives? <br />