2011-278 ES - Physio-Control Inc., for Maintenance Contract for cardiac difibrillators

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- PHYSIO-CONTROL,INC. TECHNICAL SERVICE SUPPORT AGREEMENT SCHEDULE B • Coin Cell Battery Replacement Physio-Control will replace the internal coin cell battery according to the number of such batteries listed in the Additional Items section of Schedule A. It is the Customer's responsibility to request such coin cell battery replacement,gather in a single location the devices that will receive such battery replacement,and to provide to the Physio-Control Technical Services Representative access to those devices. Coin cell battery replacement will take place during the Term of this Agreement,according to the number of coin cell batteries listed in the Additional Items section of Schedule A. LP 12 Defibrillator/Monitor Service does not include repair or replacement of the following: • Internal,sterilizable and pediatric paddles • Sp02 sensors and cables • Communication cables • Therapy cables • Patient cables • PCMCIA modems • Case changes Discounts will not be combined with other special terms,discounts,and/or promotions. LIFEPAK®500 AED INSPECTION-ONLY WITH BATTERY OPTION •Inspections are performed Monday thru Friday 8am to 5pm(excluding holidays) •This plan includes periodic inspections as described on Schedule A. If any repairs are requested by customer that are not otherwise covered by warranty then customer shall pay Physio-Control at its then-current labor rate less 10%. Parts required for such repairs will be at 15%less than the then-current list price for the parts. •Customer retains the responsibility to perform the battery maintenance and evaluation procedures outlined in the service manual and to replace batteries that do not pass the conditions outlined under"Discarding/Recycling Batteries."Batteries failing to meet battery performance tests should be removed from service and properly discarded(recycled). •If customer provides evidence that a Physio-Control Battery Pak fails to meet the performance tests noted above and/or the Battery Pak age exceeds 2 years in the case of sealed lead acid batteries and 5 years in the case of lithium ion batteries,Physio-Control shall replace said Physio-Control Battery Pak(like-for-like)i.e.LIFEPAK 500 SLA for LIFEPAK 500 SLA or LIFEPAK 500 lithium ion for LIFEPAK 500 lithium ion,up to a maximum of 2 LIFEPAK 500 SLA Battery Paks every two years or up to a maximum of 1 LIFEPAK 500 lithium ion Battery Pak every 5 years(including prior Support Plan periods)per LIFEPAK®500 automatic advisory defibrillator(listed on Schedule A). To assist in proper recycling and removal of low capacity batteries,replaced Battery Paks become the property of Physio-Control and must be returned at the time of exchange. •Only batteries manufactured by Physio-Control are covered under this Service Agreement. Any batteries manufactured by other sources are expressly excluded from coverage under this Service Agreement. Physio-Control cannot guarantee the operation,safety and/or performance of our product when operating with a non-Physio-Control battery. Repairs and inspections performed under this Agreement meet original equipment manufacturer's product specifications only when operating with a Physio-Control battery. Any repairs,as determined by a Physio-Control Service Representative,resulting from the use of a non-Physio-Control battery,will be billed at our standard list prices for parts and labor,including actual travel charges incurred. At the time of inspection,a Physio-Control Technical Service Representative will install the latest version of software available at the time of service.Software updates requested to be installed at a time other than the regularly scheduled time of inspection will be billed at$205 per unit per software update.The cost of the software update will be billed on a separate invoice. Reference Number: A60-3014 New Printed:7/11/2011 Page 8 of 9