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PHYSIO-CONTROL,INC.
<br /> TECHNICAL SERVICE SUPPORT AGREEMENT
<br /> SCHEDULE B
<br /> LIFEPAK®12(LP 12)Defibrillator/Monitor Service includes:
<br /> • Standard detachable hard paddle repairs
<br /> • LP 12 upgrade installed by Physio-Control Technical Services Representative at a rate of 17%less than the then-current
<br /> field-installed list price
<br /> • All Physio-Control battery charging systems owned by contract end user,up to a one-for-one basis with the total number
<br /> of LP12 defibrillator/monitor's listed in Schedule A.
<br /> • AC Power Adapter repair/replacement
<br /> • DC Power Adapter repair/replacement
<br /> • Replacement of Physio-Control FASTPAK®,FASTPAK 2,LIFEPAK SLA,LIFEPAK NiCd Battery,and LIFEPAK
<br /> Li-ion Battery
<br /> Battery maintenance,performance testing,evaluation,removal,recycling,and replacement are the Customer's responsibility and
<br /> should be performed in accordance with the LP 12 Series Operating Instructions section entitled Discarding/Recycling Batteries.
<br /> Battery replacement is available upon completion of the second year of use on a one-for-one basis,up to the number of devices
<br /> listed in Equipment Inventory,Schedule A. Replacement batteries shall be like-for-like(i.e.FASTPAK for FASTPAK,LIFEPAK
<br /> LI-ion for LIFEPAK LI-ion,etc.).
<br /> One-for-one,like-for-like battery replacement is available prior to the completion of second year of use upon battery failure as
<br /> determined by Customer's performance testing and evaluation in accordance with the LP 12 Operating Instructions section entitled
<br /> Discarding/Recycling Batteries. During the Term of this Agreement,no-charge replacement for battery failure shall occur no more
<br /> than four(4)times per two-year period for Physio-Control FASTPAK®,FASTPAK 2,LIFEPAK SLA,LIFEPAK NiCd Battery,
<br /> and no more than three(3)times per two-year period for Li-ion batteries,regardless of any terms in prior Support Plans.
<br /> Battery replacement is dependent upon Customer's notice to Physio-Control of the completion of the second year of use or battery
<br /> failure as determined by Customer's performance testing and evaluation.At the discretion of Physio-Control,battery replacement
<br /> shall be accomplished by shipment to Customer and replacement by Customer,or by on-site delivery and replacement by a
<br /> Physio-Control Service Technician.Upon Customer's receipt of replacement battery,the battery being replaced becomes the
<br /> property of Physio-Control,and Customer must return the battery being replaced to Physio-Control for proper disposal.If
<br /> Physio-Control does not receive the battery Customer will be charged at the then-current rate for the replacement battery.
<br /> Only batteries manufactured by Physio-Control are covered under this Service Agreement.Batteries not manufactured by
<br /> Physio-Control are expressly excluded from coverage under this Service Agreement.Physio-Control does not guarantee the
<br /> operation,safety,and/or performance of our product when operating with a battery not manufactured by Physio-Control.Repairs
<br /> and inspections performed under this Agreement meet original equipment manufacturer's product specifications only when
<br /> operating with a battery manufactured by Physio-Control.Any repairs,as determined by a Physio-Control Service Representative,
<br /> resulting from the use of a battery not manufactured by Physio-Control,will be billed at Physio-Control's then current standard list
<br /> prices for parts and labor,including actual travel costs incurred.
<br /> • LIFEPAK 12 Software Updates
<br /> If combined Repair and Inspection services are designated for LP 12 units listed in Schedule A,a Physio-Control Technical Services
<br /> Representative will install LP 12 software updates at no additional cost,provided they are installed at the time of a regularly
<br /> scheduled inspection.In addition,during the Term of this Agreement,where an assembly,i.e.,printed circuit board,must be
<br /> replaced to accommodate installation of new software,such assembly may be purchased by the Customer at a rate of 50%less than
<br /> the then-current list price.Software updates,when installed at a time other than the regularly scheduled inspection,will be billed at
<br /> the rate of$205.00 per unit per software update.The cost of such software update will be billed in a separate invoice.
<br /> If Repair-Only services are designated for LP 12 units listed in Schedule A,a Physio-Control Technical Services Representative will
<br /> install a LP 12 software update at the rate of$205.00 per unit per software update.In addition,during the Term of this Agreement,
<br /> where an assembly,i.e.,printed circuit board,must be replaced to accommodate installation of new software,such assembly may be
<br /> purchased by the Customer at a rate of 50%less than the then-current list price.The cost of such software update will be billed in a
<br /> separate invoice.
<br /> Reference Number: A60-3014 New
<br /> Printed:7/11/2011 Page 7 of 9
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