Orange County NC Website
PHYSIO-CONTROL,INC. <br /> TECHNICAL SERVICE SUPPORT AGREEMENT TERMS AND CONDITIONS <br /> RENEWAL TERMS <br /> Physio-Control,Ines("Physio-Control")acceptance of Customer's Technical Service Support Agreement is expressly conditioned on <br /> Customer's assent to the terms set forth in this document and its attachments.Physio-Control agrees to furnish the services ordered <br /> by Customer only on these terms,and Customer's acceptance of any portion of the goods and services covered by this document <br /> shall confirm their acceptance by Customer.These terms constitute the complete agreement between the parties and they shall <br /> govern any conflicting or ambiguous terms on Customer's purchase order or on other documents submitted to Physio-Control by <br /> Customer.These terms may not be revised in any manner without the prior written consent of an officer of Physio-Control. <br /> REPAIR SERVICES <br /> If"Repair"services are designated,subject to the Exclusions identified below,they shall include,for the designated Covered <br /> Equipment,all repair parts and materials required,all required Physio-Control service technician labor,and all related travel expenses. <br /> For offsite(ship-in)services,units will be returned to Customer by Physio-Control freight prepaid. <br /> INSPECTION SERVICES <br /> If"Inspection"services are designated,subject to the Exclusions identified below,they shall include,for the designated Covered <br /> Equipment,verification of proper instrument calibration,verification that instrument mechanical operations and output measurements <br /> are consistent with applicable product specifications,performance of an electrical safety check in accordance with National Fire and <br /> Protection Guidelines,all required Physio-Control service technician labor and all related travel expenses.For offsite(ship-in) <br /> services,units will be returned to Customer by Physio-Control freight prepaid. <br /> DOCUMENTATION <br /> Following each Repair and/or Inspection,Physio-Control will provide Customer with a written report of actions taken or recommended <br /> and identification of any materials replaced or recommended for replacement. <br /> LOANERS <br /> If a Physio-Control product is designated as a unit of Covered Equipment for Repair Services and needs to be removed from service <br /> to complete repairs,an appropriate Loaner unit will be provided,if available,until the removed unit is returned.Customer assumes <br /> complete responsibility for the Loaner and shall return the Loaner to Physio-Control in the same condition as received,at Customer's <br /> expense,upon the earlier of the return of the removed unit or Physio-Control's request. <br /> EXCLUSIONS <br /> This Technical Service Support Agreement does not include:supply or repair of accessories or disposables(e.g.,patient cables, <br /> recorder paper,etc.);repair of damage caused by misuse,abuse,abnormal operating conditions,operator errors,and/or acts of God; <br /> repairs to return an instrument to normal operating equipment at the time of initial service by Physio-Control under this Technical <br /> Service Support Agreement;case changes;repair or replacement of items not originally distributed or installed by Physio-Control;and <br /> exclusions on Schedule B to this Technical Service Support Agreement,if any,which apply to Covered Equipment. <br /> SCHEDULE SERVICES <br /> Designated Repair and Inspections Services will be performed at the designated service frequency and during designated service <br /> hours except where service technicians are rendered unavailable due to mandatory training commitments,in which case <br /> Physio-Control will provide alternate coverage.Customer is to ensure Covered Equipment is available for Repair and/or Inspection at <br /> scheduled times.If Covered Equipment is not available as scheduled and Customer requests additional services to be performed or if <br /> Physio-Control is requested to perform Repair or Inspection services not designated in this Technical Service Support Agreement <br /> (due to the nature of services selected,instruments involved not being Covered Equipment,request being outside of designated <br /> service frequency or hours,or application of the Exclusions);Customer shall reimburse Physio-Control at Physio-Control's standard <br /> labor rates less 10%(including overtime,if appropriate),plus standard list prices for related parts and materials less 15%,plus actual <br /> travel costs incurred. <br /> PAYMENT <br /> The cost of services performed by Physio-Control shall be payable by Customer within thirty(30)days of Customer's receipt of <br /> Physio-Control's Invoice(or such other terms as Physio-Control confirms to Customer in writing).In addition to the cost of services <br /> performed,Customer shall pay or reimburse Physio-Control for any taxes assessed Physio-Control.If the number or configuration of <br /> Covered Equipment is altered during the Term of this Technical Service Support Agreement,the price of Services shall be adjusted <br /> accordingly. <br /> Reference Number: A60-3014 New <br /> Printed:7/11/2011 Page 2 of 9 <br />