Agenda - 12-13-2011 - 8e - Laserfiche WebLink

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~-}~ac~,Me.ti}- ~ 2 3 Orange County, North Carolina Communications Center Operations Study Scope of Services to Provide a 911/Communications Center Operations Study for Orange County, North Carolina Project Understanding Orange County has asked that coincidental with the Comprehensive Assessment of its EMS program, that an additional study be undertaken to address various workload, staffing, data capabilities, and costs at the County's 911/Communications Center. In brief discussions with County staff, the focus of the study will include: ^ Center Staffing • Performance & workload • Data availability ^ Dispatch costs ^ Existing CAD capabilities (shortcomings) Proposed Work Plan Thee Work Plan Outline that follows identifies the major tasks and activities proposed to be undertaken by the consultant. It is formatted to address both the topical concerns of the County as well as how the consultant intends to conduct the study. The tasks and activities described have been organized in the approximate sequence that they may occur. However, various activities are likely to occur simultaneous with others, or cointinuously throughout the study period. Work Plan Outline Task HCLI V ILy 1. Center Orientation Meet with Emergency Services Director, Communications Operations Manager, Center Supervisors and staff to discuss project scope and initial information requested, receive initial tour of current facilities, and observe operations in process in order to identify 1.2. Communications Center Organization • Number of positions; FT and PT • Position classification(s) • ROles/responsibilities of each 1.3. Services provided (agencies dispatched) 1.4. Call processing procedures (initial/basic) ^ Emergency ^ Non-emergency • Individual agency/jurisdiction response -Direct users -Remote users 1 Solutions for Local Gni'crnmcnt, tic.