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D. Charges for sewer service commence when connection to the System is complete as <br /> prescribed and described in the Sewer Easement and Agreement. <br /> E. Each sewer connection will be separately metered and will be maintained as a <br /> separate account. <br /> F. Monthly statements will be mailed on or about the date the user's water meter is <br /> read, if there is a meter, or the same date each month as determined by the County's <br /> billing and collecting agent where there is no water meter. Payment is due when <br /> the statement for sewer service is received and delinquent 20 days after the water <br /> meter reading date. If payment is not made within 20 days after the water meter <br /> reading date, sewer and water service will be discontinued. Statements will be sent <br /> to the address of the user as it appears on the application for service made by the <br /> user. It is the user's responsibility to immediately notify Orange County and its <br /> billing and collection agent of any change in this address. The user's failure to <br /> receive any statement or notice when it is addressed to the user at the address <br /> contained in the application or a new address provided to the County and its billing <br /> and collection agent shall not be a basis for forgiving discontinuation of service. <br /> G. Filling Swimming Pools or Fountains: User's filling swimming pools or fountains <br /> with metered water from their plumbing system may request to have the volume of <br /> water used to fill their pool or fountain excluded from their sewer bill. The request <br /> needs to be made and approved before the pool or fountain is filled, otherwise it <br /> will not be granted. If the request is approved, the volume of water used to fill the <br /> pool or fountain must be measured by taking before and after readings on the user's <br /> water meter OR by measuring the size of the pool or fountain and the depth of <br /> water added. The request must be made to the County's billing and collection agent <br /> and approved by the County. <br /> H. Leak Adjustment Policy: The County has a Leak Adjustment Policy. Please see <br /> the entire policy in Attachment B of this resolution. <br /> XII. DISCONTINUATION OF SERVICE <br /> A. When service is discontinued, the deposit made by the user will be applied toward <br /> settlement of any unpaid account. Any balance will be refunded to the user. If the <br /> deposit is not sufficient to cover the outstanding account balance, the County and its <br /> billing and collection agent may proceed to collect the balance in the manner <br /> provided in the Sewer Easement and Agreement or in any other manner provided by <br /> law for the collection of a debt. <br /> B. The County, in addition to prosecution as provided by law, may discontinue and <br /> permanently refuse service to any user or property owner who tampers with a meter <br /> or sewer connection which sewer connection has been approved by the County. <br /> Any sewer connection not approved by the County may be disconnected by the <br /> County and service refused to those participating in the unauthorized connection or <br /> its use. <br /> XIII. COMPLAINTS—ADJUSTMENTS <br /> A. If a user believes any statement of charges to be in error, the user may present a <br /> claim in person to the billing and collection agent of the County before the <br /> statement becomes delinquent. Any such claim made after the statement has <br /> become delinquent will not be effective in preventing discontinuation of service as <br /> provided in these rules and regulations. The user may pay such statement under <br /> 7 <br />