Orange County NC Website
Browse       Search
~~- KRONOS' <br />2.2 PROFESSIONAL SERVICES <br />~^w <br />~~~ <br />Mf)t1!tENTUM <br />2.2.1 PROJECT MANAGEMENT LEVEE OF SERVICE /ESTIMATED SERVICES <br />The project management service offerings; project support, project management and program <br />management have been reviewed and based on discussions regarding the solution and technology <br />complexities, as well as on the customer internal dynamics, the "Project Management" level of service will <br />be used for this project. <br />The Customer Project Manager under this level of support will partner with the Kronos Project Manager to <br />align the desired project outcomes, producing key results related to the critical Workforce Management <br />business needs. The Customer Project Manager assists the Kronos Project Manager by managing <br />Customer Team member responsibilities as necessary for success in the overall implementation process; <br />however, Kronos leads the Kronos Team members and the overall implementation process. <br />This level of support is suggested when the Customer Project Manager has experience leading by <br />directing, coaching, and facilitating Customer Team resources. Usually having a background in resource <br />evaluation and staffing, change management, and team building, the Customer Project Manager monitors <br />the progress and completion of project milestones towards achieving the project completion date. He or <br />she also helps resolve any surprises or concerns that may arise during the implementation. <br />Should the level of required project management services increase, or should there be an extension to <br />the project duration, additional services can be purchased through the Kronos standard change control <br />procedures. For Workforce Central implementations and more information regarding project management <br />services, please refer to the Customer Implementation Guide in the Appendixes section. <br />SERVICES IMPACT <br />ProducVService Hours <br />Project Management Services 4 <br />Workforce TeleTime Digital T1 2g <br />`The term "project management services" refers to the weekly level of effort for the project manager to <br />manage the project according to the level of service selected. For Workforce Central implementations <br />please see the Customer Implementation Guide for more information regarding the level of project <br />management services. These services are a fraction of the total project manager's hours and <br />responsibilities. The project manager is also involved in specific tasks throughout the project <br />implementation including some general implementation tasks as well as product specific tasks. <br />2.3 PROFESSIONAL SERVICES BY ROLE <br />This table outlines the professional services related to project implementation. It represents the services <br />by role, rate and part number that have been identified throughout this Statement of Work. <br />Role Ordered Rate Total <br />Technology Consultant (9990029-PRO) 24 $215.00 $5,160.00 <br />Project Manager (9990002-ONL) 4 $152.18 $608.72 <br />Application Consultant (9990002-ONL) 4 $152.18 $608.72 <br />TOTAL 32 $6,377.44 <br />COUNTY OF ORANGE Teletime SOW SM21011-R2M.docx Kronos Confidential Page 10 <br />