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~i KRONOS' #_ <br />fV10MEfVTtJ f4, <br />Technical Lead Experienced with databases, Web servers, application servers, <br />backups/restores, and database performance tuning. <br />Technical Team Should have a good understanding of the customer's applications, the <br />network, the underlying technical environment and tools, and the <br />business/functional environment and requirements. <br />Database Administrator (optional) Experienced with performance tuning, backup and recovery plan <br />creation, implementation of database engines and maintenance of test <br />and production environments. <br />Network Administrator (optional) Knowledge of the organization's network, future plans, and outstanding <br />issues or problems. Technical knowledge of network connectivity, and <br />strong network troubleshooting skills. <br />System Administrator (optional) Experienced system administrator knowledgeable in the operating <br />system(s), administration rights, etc. (recommended to have two years <br />of experience). <br />Help Desk Lead/Workforce Central Knowledgeable in Windows based applications. This individual will <br />Configuration Master (optional) also complete the requisite Kronos courses to configure, maintain and <br />support the Kronos software. <br />Webmaster (optional) Knowledgeable in Apache, Sun ONE, or Microsoft Internet Information <br />Server. <br />Intertace Specialist and Report Writer Knowledgeable in the data flow requirements of systems to be <br />(optional) interfaced. Has experience with major report writer -preferably Crystal. <br />Training Lead (optional) Experienced in adult learning and defining/creating user procedures to <br />successfully roll out the system implementation. <br />In some organizations, the resource available in one organizational role may be able to cover more than <br />one project role. If any of the customer specified roles are not available in your organization, please <br />contact your Kronos representative as this may impact the professional services required, or the <br />implementation approach recommended to complete a successful project for your organization. <br />Common risks in any project surround customer resource availability due to competing priorities from <br />daily tasks and other responsibilities. The customer level of effort (as displayed below) is intended to give <br />you a general idea of the amount of time your team members should plan on devoting to the project <br />compared to the Kronos resources throughout the project phases. <br />Project Staffing Requirements <br />18 - _ __ _ _ _ _ _.__ _. _ _ _ _ -- - -. __ _ _ - - -_ <br />16 _ _ _ __ __ - - -"' <br />14 ~r~ -- --- --- - / --__ <br />12 / ~. % <br />3 10 ~ - -_ <br />2 8 j ~ ._ <br />6_ ~ ~ <br />4 ` - <br />- _- -_ <br />2 <br />~~ ~%~ <br />0 _ - <br />Plan Assess Solution Build Test & Certify Deploy & Support <br />Project Phase i <br />Upon completion of the Assess Phase, the Kronos project team will work with County of Orange to <br />complete a detailed project plan for the remainder of the project. Following the completion of the project <br />plan baseline, standard change control processes will be used to communicate any changes to the <br />budget or timeline. <br />COUNTY OF ORANGE Teletime SOW SM21011-R2M.docx Kronos Confidential Page 6 <br />